Apprentice Retail Assistant
FORGET ME NOT CHILDRENS HOSPICE LTD
Huddersfield (HD1 2BQ)
Closes in 20 days (Monday 28 July 2025)
Posted on 7 July 2025
Contents
Summary
This is an exciting opportunity for an enthusiastic apprentice to join the team at Forget Me Not in Huddersfield,HD1 2BQ. If you are interested in retail and passionate about great customer service, then this is the opportunity for you!
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Retailer (level 2)
- Hours
-
37.5 hours a week, working 5 out 7 days. Monday - Saturday, between the hours of 8.30am and 4.30pm. Sunday, 10.00am - 4.00pm.
37 hours 30 minutes a week
- Start date
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Monday 25 August 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Forget Me Not Children's Hospice has a fantastic opportunity for an Apprentice Retail Assistant to join our team.
In this role you’ll gain hands-on experience in a busy retail environment while working towards a nationally recognised qualification. You will support the shop manager and assistant manager in effectively sorting, displaying and selling items.
Main Duties and Key Responsibilities:
- Greeting and assisting customers with a smile.
- Learning how to operate tills and handle payments.
- Keeping shelves stocked and displays looking great.
- Supporting with stockroom tasks including sorting, steaming and pricing donated stock.
- Assist shop with promoting and processing gift aid.
- Helping achieve sales and KPI targets.
- Learning about the charity and acting as an ambassador.
- Working towards your retail apprenticeship qualification.
For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework. Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not.
Whilst you are employed as an Apprentice Retail Assistant, you will work towards achieving a Level 2 Retailer Apprenticeship, which is delivered in the workplace by Inspiro Learning.
To become an apprentice, you must:
- Be 16 or over.
- Not already be in full-time education.
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
- Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
- Learn and train for a specific job.
- Get paid and receive holiday leave.
- Get hands-on experience in a real job.
- Sudy for at least 20% of your working hours.
- Complete assessments during and at the end of your apprenticeship.
- Be on a career path with lots of future potential.
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Levels of an apprenticeship
Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.
At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.
Where you'll work
49-59 New Street
Huddersfield
HD1 2BQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
INSPIRO LEARNING LIMITED
Your training course
Retailer (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade 9 to 4 grade-A*- C)
- Maths (grade 9 to 4 grade-A*- C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
This role will involve weekend work and flexibility is essential. There's lots of being on your feet; lots of hands on practical tasks such as sorting bags of clothing donations; and you'll be working with volunteers. Opening Hours: Mon-Sat: 9am-4.30pm, Sun: 10am-4pm This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About this company
Forget Me Not Children's Hospice supports children and families facing the loss of a child across West Yorkshire. The trading company runs a network of shops which play a vital role in helping to fund our essential work. They’re also great places to pick up a bargain, find something fabulous, donate your unwanted stuff. Our promise is that for as long we’re here, no family in West Yorkshire will have to face the loss of their child alone.
After this apprenticeship
The chance of a full time position on completion of the apprenticeship and further progression on to Level 3 Retail Supervisor apprenticeship.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
Debbie Pennington
debbie.pennington@inspirolearning.co.uk
0116 504 0275
The reference code for this apprenticeship is VAC1000330300.
Apply now
Closes in 20 days (Monday 28 July 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.