IT Administration Apprentice

Summary

Are you passionate about technology and eager to kick-start your career in IT? We’re looking for a motivated and enthusiastic IT Administration Apprentice to join our Technical team for an initial fixed term of 18 months at Kubus. You will follow the Digital Support Technician standard in partnership with Cirencester College.

Wage

£18,000 a year

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You will also be entitled to an annual 10% bonus based on agreed business performance, paid quarterly once you have passed probation.

Training course

Digital support technician (level 3)

Hours

Monday to Friday, 9.00am - 5.30pm or 8.30am - 5.00pm. 37 hours per week.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing:

Responding to IT Helpdesk queries and managing the ticket queue
Troubleshooting hardware and software issues
Building and provisioning new devices
Performing daily system checks and managing backups
Supporting network maintenance and upgrades
Delivering IT inductions for new starters
Assisting the IT Manager with project work

Where you'll work

Wellington House Cotswold Business Park
Kemble
Cirencester
GL7 6BQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

What you’ll gain:

Real-world experience in a dynamic IT environment
Support to achieve industry certifications
Mentorship from experienced IT professionals
A structured development plan to grow your skills and confidence

Requirements

Desirable qualifications

GCSE in:

English (grade 5)
Maths (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Can do attitude

Other requirements

You must have reliable transport to get to Kemble Airfield as there is currently no public transport to our site. This role will be an on-site role initially, except for your college day.

About this company

We Design, Deliver & Implement Global IT Infrastructure. We've been supporting companies since 2003 globally with offices in the UK, Ireland, US, Nordics and South Africa. Our qualified engineers collaborate with clients to find solutions to complex technical issues as well as implementing new technologies. We are passionate about delivering the best solution. Our experienced team deliver complex IT solutions globally on a daily basis for many of the world's largest brands

http://www.kubus.com (opens in new tab)

Company benefits

Once probation completed - Private medical insurance, pension, free snacks and drinks in the office, monthly free lunch for all staff.

After this apprenticeship

We are on a journey of ambitious growth; we are looking for like-minded people to join us on this journey. The sky is the limit at Kubus, and we will always do our best to secure roles for people who enhance our culture.

Ask a question

The contact for this apprenticeship is:

KUBUS GROUP LIMITED

Vickey Evans

hrteam@kubus.com

01285774642

The reference code for this apprenticeship is VAC1000330265.

Apply now

Closes in 23 days (Thursday 31 July 2025 at 11:59pm)

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