Business Administration Apprentice
Specsavers Hearcare Guildford Ltd
Guildford (GU1 4EH)
Closes in 13 days (Monday 21 July 2025 at 11:59pm)
Posted on 7 July 2025
Contents
Summary
For our Business Administrator Apprenticeship, we are looking for a friendly and enthusiastic person who will provide administrative support to our Hearcare customers and work as part of our Hearcare team. Based at our Guildford, and its spoke stores, you will be supporting the Specsavers store director, audiologists and hearing aid dispensers.
- Wage
-
£15,095.47 to £24,412.67, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Working hours are worked during store opening times and may include 1 day at the weekend. With a 45-minute lunch per day. Store opening times are:
8.30am to 7.00pm, Monday to Saturdays.
9.00am to 5.00pm, Sundays.
38 hours 27 minutes a week
- Start date
-
Monday 4 August 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist in arranging and confirming clinics
- Process any credits and deal with repairs
- Deal directly with manufacturers
- Assist with monthly stock take
- Take minutes at the monthly team meeting
- Ordering of hearing aids
- Answer customer telephone calls
- Reply to customer email enquiries
- Triaging patients prior to appointments
- Scheduling and managing patient appointments
- Providing information on the service
Where you'll work
23 Friary Street
Guildford
GU1 4EH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WAVERLEY BOROUGH COUNCIL
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
With on-the-job training from the employer, the apprentice will work towards a Business Administrator Level 3 Apprenticeship Standard qualification and Functional Skills in English and maths at Level 2, if required.
Training can be delivered remotely or at the workplace every four weeks.
Requirements
Essential qualifications
GCSE in:
English & maths (grade A-C or 4-9 or equivalent)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
About this company
We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. Each Specsavers store is joint owned and run by its own local directors, who are supported by key specialists in our support offices. Wherever in the world we operate, we’re passionate about giving back and working with our local communities. Whether that’s through charity partnerships, fundraising or providing employment opportunities for local people.
https://www.specsavers.co.uk/stores/guildford (opens in new tab)
Company benefits
Gym membership after completion of probation period.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
At the end of the apprenticeship, the successful apprentice may be considered for a full-time position.
Ask a question
The contact for this apprenticeship is:
WAVERLEY BOROUGH COUNCIL
Richard Pepper
qualifications@wts.org.uk
01252 725872
The reference code for this apprenticeship is VAC1000330201.
Apply now
Closes in 13 days (Monday 21 July 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.