IT Hardware Technician Apprentice

Summary

Fantastic opportunity to work for a prestigious business who supply IT products, in partnerships with leading brands such as DELL, HP, and Lenovo. As part of your role you will be ,preparing individual products for sale and shipment and preparing larger shipments to be sent to Amazon. An exciting and varied role.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Salary: Between £15,704 K-£16k per annum depending on the candidate

Training course

Information communications technician (level 3)

Hours

Monday to Friday 9am to 5pm, with a 1-hour lunch.

40 hours a week

Start date

Saturday 20 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The company takes in many deliveries of stock from suppliers and the products range from gaming machines, laptops, PCs, computing equipment such as mobile and desktop/tower workstations and networking equipment. When they arrive, it is ‘all hands to the wheel’ to ensure everything expected has been delivered and in the right quantities and conditions. You will help with this process
More detailed evaluation of each product takes place prior to it often then entering a light production process. You will learn how to test, upgrade and work with many different makes and models of IT equipment. Defined production procedures will be explained and detailed data recorded by you during the process
You will often carry out software installations and upgrades primarily with Microsoft Windows operating systems
Many products undertake a refurbishment and renewal process of some sort - you will learn about this, perhaps carry out some of this work or arrange for goods to go to an external processing company. You will learn all the procedures surrounding this
Preparing individual products for sale and shipment and preparing larger shipments to be sent to Amazon
You will learn to use the necessary sections of the production flow in-house database control system
You will often have to be in touch with manufacturers and other processing companies and to arrange warranty repairs or simply to seek technical help to troubleshoot technical problems
By the time you have successfully completed the apprenticeship, you will be well-versed in many areas and will also have had a fantastic introduction to working in a professional business environment

After completing the apprenticeship, further opportunities will be available to progress within the business, whether on the technical production side or moving to different areas. They are looking to train and retain bright, ambitious and hardworking individuals – people who are keen and committed to ‘getting ahead’, to furthering themselves and their careers.

About you:

Be hard working, reliable and committed. Have excellent timekeeping. A strong interest in IT whether gaming or otherwise, perhaps you have already built your own PC? Be enthusiastic, enjoy a challenge, like to solve problems and not to be ‘stumped’! Ask questions as that is the way to learn and to avoid mistakes. The ability to work effectively and efficiently and to be self-motivated. Have excellent attention to detail and to be able to follow and implement procedures. Be friendly and helpful to others and be able to work effectively as part of a team.

Where you'll work

UNIT 17
MOBBS MILLER HOUSE
ARDINGTON ROAD
NORTHAMPTON
NN1 5LP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STARTING OFF LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communication Technician Apprenticeship
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

A supplier of top IT products, in partnerships with leading brands such as DELL, HP, and Lenovo. Offering next-day delivery and a wide selection of Renewed Products that are significantly upgraded, reducing e-waste while providing excellent performance. Their business stands out with unbeatable customer service, high-quality assurance, and competitive pricing, making them the go-to for all IT needs. Their commitment extends to young talent, as evidenced by winning the UK government's SME Kick Start "Business of the Year Award" in 2022, out of over 11,000 UK Businesses taking part. Using the Amazon UK and Amazon EU fulfilment networks they hold over 10,000 products in stock across Europe in Amazon warehouses, all ready for next day delivery. With its industry relationships, commitment to quality and efficiency in all aspects of the business and by offering customers great value and fantastic customer service the company has experienced quite rapid growth.

After this apprenticeship

Possible full-time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

The reference code for this apprenticeship is VAC1000330127.

Apply now

Closes on Saturday 6 September 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents