ICT Apprenticeship
Peaks and Plains Housing Trust
UK (SK11 6QJ)
Closes in 13 days (Friday 25 July 2025)
Posted on 7 July 2025
Contents
Summary
Are you looking to build a long-term career in ICT? Then look no further! Start your career today with a level 3 ICT apprenticeship with Peaks and Plains Housing Trust and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification.
- Wage
-
£14,889 a year
- Training course
- Information communications technician (level 3)
- Hours
-
37 hours per week - Monday to Friday.
The usual work pattern is 8.00am to 4.00pm, however you may be required to work up to 5.00pm with a later start time if required.
37 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learning to provide first line support for all IT users across the business using our helpdesk system
- Learning to use, configure and maintain key IT systems such as Active Directory, Microsoft 365, Microsoft Azure, Microsoft Intune & Barracuda
- Learning to setup, configure & maintain a range of IT equipment including laptops, tablets & smart phones. This will also include training and guiding staff across the business on how to use these equipment
- Learning a basic understanding of the network & server infrastructure and how to performance key maintenance on them
- Learning a basic understanding of VMWare & Citrix, learning to provide IT users with support on common issues on these systems. Also learning to perform foundation level maintenance and support on our virtual servers
- Helping to maintain our key IT databases, such as our Asset Register, to ensure truthful and accurate data
Where you'll work
Ropewalks, Newton Street
Macclesfield
Cheshire
UK
SK11 6QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
KAPLAN FINANCIAL LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Information Communications Technician Apprenticeship Level 3.
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
- Networking Essentials
- Cloud Services
- Mobile and Operating Systems
- Technology and Business
- Scripting and Automation
- EPA Readiness Training
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 9-5)
- Maths (grade 9-5)
Desirable qualifications
GCSE or equivalent in:
IT/Computer Science (grade 9-4)BTEC or equivalent in:
IT/Computer Science (grade Pass)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
14,889.02 in the first year, increasing to £18,611.27 or the Real Living Wage according to age, in the second year of the Apprenticeship. Some home working will be available following training and probation. Close to Macclesfield Train and Bus station (10-15 min walk). Small number of parking spaces onsite but can park on roads around the building or pay and display car park close by. A minimum of 29 days holiday per year inclusive of Christmas shut down, (plus birthday leave and bank holidays). Agile Working with the opportunity for home working in line with business needs Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12% Ongoing Training and development. A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. A state of the art modern office with a friendly working environment.
About this company
We manage over 5000 homes across East Cheshire and the High Peak and we work with our customers and partners to provide safe homes and thriving communities. The successful applicant will be gaining experience of working for an organisation that makes a difference to people's lives and neighbourhoods. Culture wise we offer a friendly, welcoming environment. We are committed to training and development and invest in this to help people get to where they want to be.
http://www.peaksplains.org (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Possible full-time permanent position on successful completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
Peaks and Plains Housing Trust
Human Resources
humanresources@peaksplains.org
01625 553617
The reference code for this apprenticeship is VAC1000330117.
Apply now
Closes in 13 days (Friday 25 July 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.