Customer Service Practitioner Level 2 Apprenticeship

Summary

Are you interested in being part of a team who meets, greets and looks after students who visit the Student Centre? If you are enthusiastic about supporting a busy admissions team, promoting the recruitment and retention of students, this Apprentice Admissions and Enrolment Advisor role could be just what you are looking for.

Wage

£19,240 a year

Check minimum wage rates (opens in new tab)

Annual

Training course

Customer service practitioner (level 2)

Hours

37-hours per week - Monday to Friday from 9am - 5pm

37 hours a week

Start date

Friday 26 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Alongside your day to day working life, you will have the opportunity to study and gain your Customer Service Level 2 Apprenticeship. This is a varied role and will suit someone with an aptitude and willingness to help people in a bustling environment.

Key Responsibilities:

Signposting students
Answering the telephone
Emails
Speaking to students face to face in the student centre
Learning how to print ID cards
You will also be expected to become familiar with and understand the courses offered at Brighton Metropolitan College and be able to help students with their online applications and enrolments

Skills Required:

Good Communication Skills
Team Player
Outgoing and Friendly
IT Literate
Adaptable
Approachable
Works on Own Initiative
Can-Do Attitude

In addition to the apprenticeship standard learning there will be mandatory training which the successful applicant will be expected completed as part of the onboarding process to be fully integrated into college life.

Where you'll work

Brighton Metropolitan College
Pelham Street
Brighton
East Sussex
BN1 4FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In addition to the apprenticeship standard learning there will be mandatory training which the successful applicant will be expected completed as part of the onboarding process to be fully integrated into college life. Customer Service Level 2 Apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good Communication Skills
Team Player
Outgoing and Friendly
IT Literate
Adaptable
Approachable
Works on Own Initiative
Can-Do Attitude

Other requirements

-Please note that the learning provider will be Chichester College although the vacancy location is the Brighton Met Campus Pelham Street. -This will be a remote learning with some attendance at Chichester and working in Brighton. - This is a 16-month apprenticeship including end point assessment. - Applicants MUST BE resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK. - Applicants WILL NOT BE eligible to apply if they have already achieved a qualification which is equal to or higher thank the apprenticeship standard on offer. - Applicants MUST BE resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study. - Applicants MUST BE committed to the learning and stay to the end of the apprenticeship.

About this company

Chichester College Group is the largest provider of further education in West Sussex and Brighton & Hove. Through our colleges, we educate and train around 25,000 full and part time students every year and provide teaching excellence to meet the future needs of the regions’ employers.

After this apprenticeship

There may be the opportunity of a full-time job on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: