Apprentice Recruitment Resourcer

Summary

Ready to turn your confidence into a career? Jobs Butler is on the lookout for a confident, outgoing, and driven individual to join them as an Apprentice Recruitment Resourcer. This is an exciting opportunity to step into the fast-paced world of recruitment while learning step-by-step from a young, vibrant, and supportive team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service specialist (level 3)

Hours

Monday - Thursday, 9:00am - 5:00pm. Friday, 9:00am - 2:00pm.

37 hours a week

Start date

Tuesday 22 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Learn the full recruitment & Jobs Butler process, step by step
Manage candidate attraction and pre-screen applications
Source, select, and headhunt candidates from job boards and social media
Match candidate skills to client vacancies accurately and efficiently
Communicate confidently with candidates and clients via phone and email
Advertise vacancies across national and local job boards
Build experience speaking to business managers and directors

Where you'll work

Dunston House
Livingstone Road
Hessle
HU13 0EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Level 3 Advanced Apprenticeship in Customer Service Specialist consisting of:

Level 3 Standard in Customer Service Specialist
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. There will also be an end point assessment.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Jobs Butler are talent attraction experts. Our bespoke recruitment solutions have supported hundreds of businesses across the UK since 2018 to source the right candidates and significantly reduce their cost-per-hire and time-to-hire. Our solutions are tailored to meet the needs of our clients and are consistently proven to attract better quality applications in comparison to the traditional recruitment approach – all at a fraction of the cost too!

https://jobsbutler.co.uk/ (opens in new tab)

After this apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000330027.

Apply now

Closes in 16 days (Monday 21 July 2025 at 11:59pm)

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