Sales Apprentice

Summary

A Sales Apprentice role with a Level 2 Customer Service Apprenticeship, offering hands-on experience, training, and a nationally recognised qualification. Earn while you learn, build real sales skills, gain a qualification, and start a career with room to grow.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

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Training course

Customer service practitioner (level 2)

Hours

9.00am - 5.00pm, Monday to Friday.

35 hours a week

Start date

Sunday 5 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The candidate will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance.

In depth training will be provided in all sales areas.

Key Responsibilities:

Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
Assist with the collation of Test Certificates daily.
Raise sales orders and pass onto production planning for allocation and planning.
Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
Engaging with new customers and contacts.
Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently i.e orders, reply to enquiries related to lead times and stocks whenever appropriate.
Highlight to line manager any stock problems that arise.
Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.

Any other duties as required by the business.

Where you'll work

ArcelorMittal Distribution Solutions UK Ltd
Avis House
Highfield Road Little Hulton
Manchester
M38 9ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 3 or Above)
Maths (grade 3 or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative

About this company

With approximately 158,000 employees, we are more than just a company, we are a community. We are driven by an entrepreneurial spirit and a passion for excellence. Our goal is to help build a better world with smarter steels, guided by our four core values. Leadership - We built and maintained our leadership position through visionary thinking and a willingness to constantly challenge the status quo and be open to doing things differently. Safety - Success starts with keeping all our employees safe. Our people must be well trained and empowered to speak up about safety risks and concerns. Every accident is avoidable and every employee - from the shop floor to the management committee - must hold that belief. Sustainability - We want to be competitive and thrive in the world of tomorrow. Managing our business profitably through the cycle enables us to invest for the long-term, pursuing the opportunities that will exist for steel in an increasingly circular and decarbonized world and meeting the expectations of all our stakeholders. Quality - Quality is essential to our competitive edge. We aspire to achieve excellence in everything we do, inspiring our colleagues to develop new ideas and come out on top. ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. We offer a comprehensive range of steel grades and services. Do you want to create and build tomorrow’s world? The steel we work with every day is used all around you... Work with ArcelorMittal Steel Service Centres Europe and look at the world in a different way!

Company benefits

Paycare, 33 days holiday, Life assurance.

After this apprenticeship

On successful completion of Year 1 (Customer Service Level 2) then a second year may be offered (Customer Service Level 3).

Ask a question

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