People Operations Apprentice (GWI)

Summary

Play a key part in creating a seamless experience across the people journey. Reporting to the People Operations Lead, you’ll be supporting work across the recruitment and onboarding processes, coordinating activities such as scheduling interviews, issuing new hire documents and preparing for the arrival of our new GWIers.

Wage

£25,000 a year

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Training course

HR support (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

35 hours a week

Start date

Monday 25 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing operational support throughout the recruitment process and maintaining the Applicant Tracking System (Greenhouse).
Effectively communicating with candidates and internal stakeholders to schedule interviews.
Managing onboarding for new hires, from creating and sending paperwork and welcome packs, to coordinating their first weeks alongside our Workspace and IT teams.
Running our Buddy Program, making sure every new GWIer has a great start.
Supporting employees with benefit queries and updating benefit plans.
Tracking probation periods and handling questions about the settling-in process.
Raising and managing purchase orders related to Talent and People Operations.
Updating candidate and employee records across our tools to ensure our reporting is always up to date and accurate.
Keeping the information on our intranet up-to-date, helpful, and on brand.
Ensuring a positive candidate and employee experience throughout every connection.

Where you'll work

25 FARRINGDON STREET
LONDON
EC4A 4AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

HR support (level 3)

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What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Organisation skills
Team working
Detail-orientated
Fast-paced environment
Excellent customer experience
Supporting others

About this company

GWI delivers a consumer insights platform which brings reliable audience research to our clients based on latest trends.

After this apprenticeship

Maybe an opportunity for a permanent position if available within the company.

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

Leia Knights

LeiaKnights@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000329964.

Apply now

Closes in 27 days (Monday 11 August 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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