Apprentice Administration Assistant

Summary

An opportunity has arisen for an Administration Assistant apprentice to work in Pathology at The James Cook University Hospital. You will provide effective administration support provide excellent communication skills and good customer care. Work & effectively communicate with the Administration Team Leader/manager & Medical Secretary.

Wage

£24,169 a year

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Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 8.00am to 5:00pm

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate
Order and receive stocks and stores
Transcription and or proof reading of clinics and other letters of a sensitive and confidential nature - ensuring copy letters to other health care professionals/services are sent
Receive and make telephone calls to/from GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner
Interrogate case notes to identify relevant information and to ensure accuracy of correspondence
Data collection, update, management and maintenance of systems relevant to service
Collate documents and other preparatory items required for meetings pertinent to the service
Word processing/utilising Microsoft Office communication pertinent to the service
General administrative and clerical procedures including receiving and sending e-mails, filing, photocopying, scanning of documents and faxing as required
Undertake any other relevant administrative tasks that may be required for the effective running of the service
Must also be flexible both in availability and being able to offer cover for colleagues when they are absent from work due to annual leave or sickness etc

Where you'll work

JAMES COOK UNIVERSITY HOSPITAL
MARTON ROAD
MIDDLESBROUGH
CLEVELAND
TS4 3BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will undertake and complete the Customer Service Practitioner L2 apprenticeship which will be delivered by an external training provider in the workplace one day per week
You will receive full training in the Trust's patient information systems - CAMIS/E-CAMIS, Euroking, SysteOne, Symphony, CSA/Spine
You will receive full training in the Trust's data recording systems - Datix, ESR

More training information

Please note this post is capped & will close early once sufficient applicants have applied.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 9-4 (A*-C))
Mathematics (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

South Tees Hospitals NHS Foundation Trust is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals. Our workforce of almost 10,000+ provides a range of specialist regional services to 1.5million people.

https://www.southtees.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Following the successful achievement of the apprenticeship standard, opportunities will be available for the apprentice to progress

Ask a question

The contact for this apprenticeship is:

SOUTH TEES HOSPITALS NHS FOUNDATION TRUST

Teresa Allan

teresalouise.allan1@nhs.net

01642 854361

The reference code for this apprenticeship is VAC1000329911.

Apply now

Closes in 14 days (Friday 18 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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