Customer Service Apprentice

TRANS GLOBAL FREIGHT MANAGEMENT LIMITED

Sunderland (SR5 2TA)

Closes in 24 days (Monday 28 July 2025 at 11:59pm)

Posted on 4 July 2025

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Summary

A new exciting opportunity for someone looking to go into customer service has become available for Trans Global. You will be answering calls, ordering supplies for the office, plus more. Could this be the role you have been looking for? Apply now.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am-5pm.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Communicate clearly and professionally (spoken and written)
  • Understand the business, brand and values
  • Use relevant systems and technology to help customers
  • Deal with customer enquiries, requests, problems, and complaints
  • Understand regulations like GDPR, Health & Safety, Equality
  • Adapt to different customers and maintain service under pressure
  • Demonstrate patience, professionalism and teamwork

Where you'll work

Suite D 1 E 1 Slipway Centre
North East BIC
Sunderland
SR5 2TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COOL BLUE COLLEGE LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

A personal service, expertly delivered – that’s what makes TransGlobal stand out and it’s what keeps our customers coming back to us time and time again. No matter how big or small your freight requirements, our expert, dedicated staff will find – and deliver – the best solution for you.

After this apprenticeship

Following your apprenticeship, you may be offered a full-time position within the company.

Ask a question

The contact for this apprenticeship is:

COOL BLUE COLLEGE LTD

Rebecca

Rebecca.walker@coolbluecollege.com

The reference code for this apprenticeship is VAC1000329877.

Apply now

Closes in 24 days (Monday 28 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.