Apprentice Hospitality Team Member

Summary

Shepherd Neame is excited to be recruiting for an Apprentice Hospitality Team Member to join our community led business. The Jamaica Wine House is a busy London pub tucked away in St Michaels Alley, Cornhill. A traditional London pub, with wood-panelled bar, high ceilings and a super selection of Kentish cask ales and international lagers.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

You will receive tips on top of your wages. Wages will range between £13,312 - £23,795.20 per year.

Training course

Food and beverage team member (level 2)

Hours

Varied shift patterns over a 7-day period, busier in the summer peak seasons which will be confirmed at interview (35 hours per week, days and shifts to be confirmed).

35 hours a week

Start date

Monday 4 August 2025

Duration

8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What will the apprentice be doing?

Duties will be mainly based front of house and will include:

Provide great customer service
The ability to go the extra mile for our customers and their needs
Taking orders, handling payments
Serving drinks and food to customers
Clearing and cleaning tables
Adhering to standards of service set out by the front of house team
Learning how a hospitality business runs on a day-to-day basis
Learning about Shepherd Neame products
Take a responsible approach to the preparation, sale and service of food and beverages
Use appropriate opportunities to upsell and promote additional products and services
Demonstrate high personal hygiene standards and a clean workstation ethic at all times
Pay attention to detail and have high standards of cleanliness and presentation
Be highly organised and has the ability to multitask whilst maintaining an engaging, friendly, and helpful attitude toward customers
Anticipate customer needs and can adapt products and services to meet them
Actively seek opportunities to make a great guest experience

Where you'll work

St. Michael's Alley
London
EC3V 9DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HIT TRAINING LTD

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

Level 2 Food & Beverage Team Member qualification - https://skillsengland.education.gov.uk/apprenticeships/st1488-v1-0
Functional Skills if required
Apprentices will have access to an online learning platform & portfolio system
Training schedule has yet to be agreed. Details will be made available at a later date

More training information

Monthly sessions with your tutor
Master classes provided by the Training Provider and Shepherd Neame

Requirements

Desirable qualifications

GCSE or equivalent in:

English Language (grade A-C or 4-9)
Maths (grade A-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Team working
Initiative
Non judgemental
Allergen Awareness
Willingness to learn

Other requirements

As part of the application process, you will be required to apply online and to attend a interview with the General Manager.

About this company

Shepherd Neame is Britain's oldest brewer. It was founded in 1698 in Faversham, Kent. It is a family owned brewery which has passed in unbroken succession through five families. It produces a range of cask ales and filtered beers, producing around 180,000 brewed barrels a year. It has more than 300 pubs and hotels in South East England, mainly in Kent and London. Shepherd Neame exports to 44 countries including India, Sweden, Italy, Brazil and Canada.

https://www.shepherdneame.co.uk/careers (opens in new tab)

After this apprenticeship

After a successful completion of the apprenticeship, a prospect to a higher level qualification & permanent position for the right person. This may progress into a level 3 hospitality supervisor role alongside another apprenticeship course and internal career pathway.

Ask a question

The contact for this apprenticeship is:

SHEPHERD NEAME LIMITED

David Everett

apprenticeships@shepherd-neame.co.uk

07714140077

The reference code for this apprenticeship is VAC1000329833.

Apply now

Closes in 29 days (Saturday 2 August 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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