Apprentice Medical Administrator and Receptionist

Summary

To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

37.5 hours a week Monday to Friday shifts between 8am- 8pm flexible shifts

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide flexibility to cover holiday/sickness/training etc. for other members of staff
Ensure Reception is always manned
Booking of all appointments via computer
Greeting and directing patients arriving for appointments and confirm on computer their arrival if patient unable to use check-in screen
Taking of requests for house calls and preparing for doctors
Preparation of rooms for surgeries/waiting room/reception
Scanning of letters
Tagging of medical records
Dealing with queries from hospitals, chemists, patients, District
Nurses, Health Visitors, Doctors etc and passing on all relevant messages and information to whoever concerned
Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary paper/computer work
Filing & scanning
Accepting requests for prescriptions, input onto computer ready for signing
Also registering patients for Access Online (when requested)
Give prescriptions out to patients on request or send electronically
Photocopying as and when required
Use of bespoke software

Where you'll work

FENHAM HALL DRIVE
NEWCASTLE UPON TYNE
NE4 9XD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration level 3 Apprenticeship standard
End-Point Assessment (EPA)
Blended on/off the job training and location to be confirmed

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Administrative skills
Time management

About this company

ABOUT Fenham Hall Medical Group- (GP Surgery, 5 partners and 10,500 service-users/patients). We aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred. Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

After this apprenticeship

Obtain Business Administrator L3 award
Progression within the sector

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