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Summary

Located in the heart of Guildford, Woodbridge Hill Surgery is a well-established practice serving a diverse patient population of 16,400. We are a proud training practice also involved in research, dedicated to supporting the next generation of healthcare professionals. We offer a supportive and friendly working environment.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday Shifts to be confirmed

37 hours 30 minutes a week

Start date

Thursday 21 August 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job responsibilities:

• Ensuring patient queries are dealt with efficiently and effectively whether by online, phone or in person
• When covering the patients’ queries ensuring calls are answered promptly and in line with practice protocols
• Ensuring all requests for appointments both routine and emergency are signposted correctly – using practice training material & the triage system
• To process and promote use of online services such as AccuRx, NHS App or Patient Access
• To process repeat prescription requests
• To process out of hours and other reports received directly into the clinical system
• To advise patients re lab results as directed
• Covering the reception desk as required
• To action registrations received either electronically or in person
• To ensure all relevant clinical data is added correctly onto the patient’s medical record
• To ensure contact details for patients are kept up to date and processing any updated information
• To promote relevant clinics/services to patients
• Contacting patients pro-actively and as requested to invite them in for review/clinics
• To have a thorough knowledge of all practice procedures
• To work in accordance with protocols

Other Tasks

• Ensure building security – have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Where you'll work

WOODBRIDGE HILL SURGERY
DEERBARN RD
GUILDFORD
SURREY
GU2 8YB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PMA LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Online Delivery of the Business Admin Level 3 apprenticeship with Clinical coding Overlay, with monthly Teaching and Learning Sessions

More training information

Any necessary IT System training and mandatory NHS training, including:

Information Governance
Fire Safety
Hand Hygiene
Waste Management
Autism Awareness Tier 1
Supporting People with a Learning Disability Tier 1
Infection Prevention and Control - Tier 1
GDPR
Legionnaires' Disease
Anaphylaxis
Mental Capacity Act
Dementia Awareness
Display Screen Equipment
Preventing Radicalisation
Whistleblowing
Bullying and Harassment
Principles of Health and Safety
Conflict Resolution
Moving and Handling (Non Clinical)
Equality and Diversity
Safeguarding Adults (Level 2)

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Customer care skills
Problem solving skills
Team working
Non judgemental

About this company

Located in the heart of Guildford, Woodbridge Hill Surgery is a well-established practice serving a diverse patient population of 16,400. We are a proud training practice also involved in research, dedicated to supporting the next generation of healthcare professionals. With a focus on delivering comprehensive and compassionate care, we are proud of our collaborative and inclusive approach to healthcare. We offer a supportive and friendly working environment within a Team made up of a varied range of clinical and non-clinical roles.

http://www.woodbridgehillsurgery.nhs.uk (opens in new tab)

After this apprenticeship

To continue at the practice and grow in their role

Ask a question

The contact for this apprenticeship is:

PMA LTD

Julie Mulliner

julie@pma-uk.org

The reference code for this apprenticeship is VAC1000329773.

Apply now

Closes in 22 days (Monday 4 August 2025 at 11:59pm)

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