Business Support Administration Apprentice

Summary

The Dean Trust is seeking to appoint an enthusiastic Business Administration Apprentice to join our dedicated team at Broadoak School. The role will involve working within the Pupil Welfare & Safeguarding Team as an administrative support and cover any aspects of administration to ensure the smooth running of an organised and efficient department.

Wage

£16,469 a year

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Training course

Business administrator (level 3)

Hours

36.25 per week, Term Time only (including INSET Days)

36 hours 15 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Support:

Maintain accurate and up-to-date pupil records relating to attendance, welfare, and inclusion
Input and manage data on the school’s Management Information System (MIS) to support tracking and reporting
Produce and distribute reports, letters, and correspondence as required
Provide administrative support for meetings, including minute-taking, preparing agendas, and circulating relevant documentation
Assist with the monitoring of daily attendance, follow up on absences, and escalate concerns in line with school policy
Assist with the coordination of attendance interventions and liaise with relevant staff to ensure appropriate support is in place
Support the recording and monitoring of safeguarding and welfare concerns in line with the school’s procedures
Assist as a first point of contact for parents and carers regarding attendance
Support the organisation of meetings and communications with families to promote engagement and positive relationships
Draft and issue letters and reports to parents/carers related to attendance and inclusion
Provide administrative support to the Pupil Welfare Officer team, including diary management and coordination of activities
Ensure consistency in record-keeping and follow-up actions across the welfare team

General Duties:

Handle confidential information with sensitivity and professionalism
Adhere to safeguarding procedures and support the school’s safeguarding culture
Undertake training and development relevant to the role
Combine practical on the job training with theoretical learning and development
Take responsibility for gathering and recording evidence for your Level 3 apprenticeship and key skills, and attending and training sessions or tests organised by your assessor
Take an active part in appraising their own work against agreed priorities and targets in accordance with the Trust’s performance management protocols
Respond to enquiries in a positive and professional manner and to be focussed on achieving the desired outcome. This could be face-to-face, on the telephone or by email and with a wide range of external providers
Undertake any necessary training associated with the duties of the post
Provide general administration support including data entry, internal and external communications and reception cover
Ensure that communication within school is robust and timely, sharing information as appropriate with the correct school staff
To ensure the confidential safekeeping of sensitive documents
To ensure all information either verbally or written is kept confidential at all times
To maintain files and records including recording on Bromcom

Where you'll work

Broadoak School
Warburton Lane
Partington
Trafford
M31 4BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full apprenticeship training provided, working towards a level 3 Business Administration qualification. All training will be on the job training at workplace location with 20% of your working hours per 6 hours per week will towards your qualification. This apprenticeship will take approximately 18 to 24 months.

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Maths (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative
Computer Literate
Able to relate well to staff
Able to relate well to pupils
Flexibility
Good attendance record
Pleasant, outgoing manner
Enthusiastic
Excellent time-keeping
Neat and tidy appearance

About this company

Broadoak School is proudly built upon a tradition of providing exceptional opportunities for our young people. We set high academic standards by purposely ensuring our curriculum offers the breadth to meet individual needs, remaining ambitious and forward-thinking for our young people. We aim to provide each young person with the skills and qualifications to access further education or the world of work, whilst actively encouraging them to become responsible citizens in both the local community and in wider society through our exceptional Personal Development offer. The school has very talented and dedicated staff, who are determined to provide the best quality teaching and support for all young people in a caring environment. We live to our mission of "Providing opportunities, improving lives "

https://thedeantrust.co.uk/ (opens in new tab)

Company benefits

• 24/7 access to an Employee Assistance Programme • Cycle to work scheme • Discounts on the High Street • Fully funded Level 1 Heath Care Cash Plan • Access to enhanced family friendly policies

After this apprenticeship

There may be potential opportunities to obtain a permanent position after completion of the apprenticeship.

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