Business Administration Apprentice

Summary

As a key member of the Human Resources and Facilities team you would gain valuable experience in a wide variety of tasks that help develop skills in Communication, Planning and Organisation, Stakeholder management, Internal systems and record keeping.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 9.00am to 5.30pm, 1 hour lunch.

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our Commercial Express office enjoys a enviable position overlooking the canal on the Waterfront business complex in Brierley Hill.

To help maintain a collaborative work environment, you would play an integral part within the HR and Facilities team to ensure the office was warm and welcoming to our people and visitors.

Facilities Management:

Liaise with external suppliers on building maintenance tasks and budget considerations.
Coordinate the maintenance schedules for servicing of Lift, Boilers, Fire Systems, Air Conditioning, Security Alarm, Equipment etc.
Monitor renewals of facilities contracts, reviewing costs and working within budgets.

Office Environment:

Monitor and stocktake office consumables.
Assist with office Health & Safety walkarounds and record keeping.
Assist with covering the office entrance buzzer and welcoming visitors.
Monitor the office planner for Health & Safety cover.

General HR and Facilities:

Assist with the booking and research of offsite meetings/rooms/travel.
Assist with the promotion of wellbeing activities and topics.
Assist with social events, budgeting and speaking with suppliers.
Enhance employee wellbeing through monitoring of time off balances, time clocking and timesheets, assistance with month end reporting.

This is an exciting time to join Commercial Express, as our business continues to grow it will create new career opportunities and this Apprenticeship could start a long-term career.

Where you'll work

B1 CUSTOM HOUSE
THE WATERFRONT
LEVEL STREET
BRIERLEY HILL
DY5 1XH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SKILLS EDGE TRAINING LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will access your training online from your employer's work site.

More training information

As part of this programme, you will complete the Level 3 Business Administrator Apprenticeship Standard.

The Business Administrator apprenticeship programme is the perfect entry into a professional working environment. It will provide the opportunity to develop knowledge, skills and behaviours that are desirable within any business sector and will also provide foundation skills that can be developed and built on to progress into supervisory roles.

Training schedule has yet to be agreed. Details will be made available at a later date.

The apprenticeship provides an insight into the business environment and influences, it will lay the foundation knowledge for success.

Develop the knowledge, skills and behaviours of successful Business Administrators
Regular tutorials and assessments from an experienced business professional
Interactive chat, forums and class notebooks for real-time support and assistance from experienced business professionals

Requirements

Essential qualifications

GCSE in:

3 Additional Subjects (grade Grade 4(C))
English (grade Grade 4(C))
Maths (grade Grade 4(C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

Other requirements

Due to FCA regulations, Apprentices will be required to conduct basic Finance and DBS checks. Commercial Express will arrange and pay for these checks. Commercial Express offers hybrid working which is the ability to work from both the office and home if desired, or they can work in the office every day. Initially Apprentices will be fulltime office based to help build relationships and effective training. In time they may have the opportunity to work from home up to 3 days a week if they wish and have suitable working environment. Apprentices would receive Health and safety training to assist in their home DSE setup and required to complete a home risk assessment. All IT equipment would be provided to facilitate both office and home working.

About this company

Founded in 1999, Commercial Express has enjoyed a consistent level of growth. The company proposition is based on understanding a broker’s business and its vision. Our professional people provide the highest quality service and use their unrivalled industry knowledge to complement our range of insurance schemes. As a successful Managing General Agent (MGA), we work closely with a selected number of insurers whose aim is to deliver our customers with a range of superior products. Our support infrastructure is a market-leading concept within the insurance industry. We aim to become one of the best managing general agents in the UK and we are proud to have achieved Chartered Insurance Underwriting Agents Status which is a testament to our commitment to professional standards.

http://www.commercialexpress.co.uk (opens in new tab)

After this apprenticeship

Our CE Learning platform will enable apprentices to participate in a wide range of soft skill and technical courses to aid their continuing professional development.

Through having exposure to various department functions in Commercial Express, permanent fulltime opportunities may be available following successful completion of the apprenticeship program and achieving the Business Administration standard.

Ask a question

The contact for this apprenticeship is: