Customer Service Practitioner Apprentice with Newby Primary School

Summary

We are seeking an enthusiastic and highly motivated Customer Service Practitioner Apprentice to join the friendly school office team. This is an excellent opportunity for an individual looking to start their career in a busy and rewarding environment, gaining valuable experience in customer service within a primary school setting.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 8.30am - 4.30pm, including flexible online delivery 7 hours per week. Make sure to discuss working week at interview.

36 hours a week

Start date

Monday 1 September 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Prime Objectives of the Post

The primary objective of this role is to be the welcoming face and voice of the school, providing exceptional customer service and reception support to our entire school community.

This involves:

Being the first point of contact for all visitors, pupils, parents, staff, and external agencies, ensuring a positive and supportive experience in person, by phone, or via email.
Receiving and escorting visitors around the school.
Managing the school reception area efficiently and professionally.
Providing prompt, accurate, and helpful information and advice regarding school services.
Handling incoming enquiries via phone, email, and in person, taking clear messages, and directing communications to the appropriate staff members.
Promoting the school positively to parents, community groups, and external agencies.
Undertaking essential clerical and administrative tasks to ensure the smooth and seamless operation of the reception area.

Where you'll work

Ryan Street
Bradford
West Yorkshire
UK
BD5 7DQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHIPLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner standard. Maths and English Functional skills at level 2 if required. Training delivery will be by weekly online tutorials.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

Please ensure you have: Researched the role, the location of the employer, Shipley College and are able to travel to both. Proof of eligibility to work in the UK will be required and a DBS Criminal Record Check. All applicants will be asked to submit a current CV and may be asked to attend an assessment for Maths and English to support their application.

About this company

At Newby Primary School we see and do everything through our school values. We aim to be Kind, Confident and Successful in everything that we do as staff and as pupils. We also aim to help others be Kind, Confident and Successful too. Our Curriculum is designed to support children in developing our school values, as does our approach to behaviour. Similarly, these values also apply to our school development and professional development agenda with staff too.

After this apprenticeship

The employer may offer a permanent position with the company on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: