Retail Parts Advisor Apprenticeship

Summary

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Team leader (level 3)

Hours

To be confirmed by employer.

40 hours a week

Start date

Monday 1 September 2025

Duration

3 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role of a Retail (Parts) Advisor Apprentice:

Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries

Where you'll work

Barker Street
Norwich
NR2 4TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MERCEDES-BENZ CARS UK LIMITED

Your training course

Team leader (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

After this apprenticeship

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive

Ask a question

The contact for this apprenticeship is:

MERCEDES-BENZ CARS UK LIMITED

Apprentice_recruitment@mercedes-benz.com

01908301496

The reference code for this apprenticeship is VAC1000329476.

Apply now

Closes on Tuesday 5 August 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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