Apprentice Company Service Practitioner
The Dental Studio
COLCHESTER (CO4 5AS)
Closes in 3 days (Friday 18 July 2025)
Posted on 3 July 2025
Contents
Summary
The apprentice will perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies. If you’re motivated, caring and eager to learn, we’d love to hear from you.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday 10am - 7:30 pm, Tuesday 7:45am - 5pm, Wednesday 8am - 3pm, Thursday study day, Friday 7:45am - 2pm. Occasional Saturdays 8am - 2pm.
40 hours a week
- Start date
-
Thursday 31 July 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists/clinicians of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist hygienist/therapist
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the reception, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Help with media and marketing creation and content
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
Where you'll work
236 BERGHOLT ROAD
COLCHESTER
CO4 5AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
COLCHESTER INSTITUTE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
- Delivered in the workplace via online training with Colchester Institute
Requirements
Essential qualifications
GCSE in:
maths and English (grade 9-2/A*-E)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Presentation skills
- Team working
About this company
At The Dental Studio, we pride ourselves on not just delivering outstanding patient care but also helping our team members flourish. Over the last 20 years, many of our apprentice dental nurses have gone on to become dental hygienists, dental therapists, or stayed with us as valued, experienced nurses and as hygienist. Why Join Us? Be part of an award-winning team who genuinely care about you and your development. Work in a friendly, modern practice with a great reputation. Receive close, hands-on support and mentoring every step of the way. Build a strong foundation for a rewarding career — we love to see our people succeed! Enjoy coming to work in a fun, professional environment where you’ll feel like part of the family.
After this apprenticeship
Build a strong foundation for a rewarding career - we love to see our people succeed!
Ask a question
The contact for this apprenticeship is:
COLCHESTER INSTITUTE
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
The reference code for this apprenticeship is VAC1000329466.
Apply now
Closes in 3 days (Friday 18 July 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.