Bakery & Customer Service Apprentice

Summary

Join our family-run bakery as an apprentice! We're looking for someone with a passion for baking and a friendly attitude to provide excellent customer service. You'll be part of our front-of-house team, learning valuable skills and gaining hands-on experience in a warm, supportive environment.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Food and beverage team member (level 2)

Hours

Wednesday to Saturday: 8.00am to 4.00pm (30-minute break).

30 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include, but are not limited to:

Assisting with daily baking
Serving customers with a smile
Helping to keep the bakery clean and tidy
Handling payments on the till

Where you'll work

8 Bridgegate Centre, Bridgegate
Retford
DN22 6AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LINCOLN COLLEGE

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

The Apprentice will work towards their Apprenticeship Standard in Food and Beverage Team Member.
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course.
This is a Day Release programme, which means you will attend
Lincoln/Newark College, 1 day per week, term time only. This will fall within your contracted working hours.

More training information

Course outline:
https://skillsengland.education.gov.uk/apprenticeships/st1488-v1-0

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade A*/9 – C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

The role may involve some heavy lifting (e.g. bags of flour).

About this company

Located in the market town of Retford, Nottinghamshire, we serve delicious homemade cakes, cupcakes, cookies, cheesecakes and traybakes. We also serve barista style coffee that accompanies our cakes perfectly as well as refreshing homemade lemonades.

https://nicoleoliviacakes.co.uk/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, you will continue to develop your career within the team.

Ask a question

The contact for this apprenticeship is: