Apprentice Retail/Sales Apprentice

Lifestyle & Mobility

Ramsgate (CT12 5AD)

Closes in 21 days (Friday 25 July 2025 at 11:59pm)

Posted on 2 July 2025

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Summary

Lifestyle & Mobility are looking for someone bright and cheerful to complement our current team within our Ramsgate store. Duties will include assisting with deliveries, stock control, customer service, merchandising, working on cashpoint, assisting customers with sales of specialist equipment.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£15,808 per annum (dependent on your progress, this may be reviewed after 6 months)

Training course
Retailer (level 2)
Hours
Monday to Saturday. This role will include Saturday work on a rota basis.

40 hours a week

Start date

Monday 28 July 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Receiving and liaising with customers on the telephone and face to face
  • Advising and selling specialised equipment to customers
  • Offer and supply to customers the correct equipment dependent upon their health/disability needs
  • Input to CRM systems (data management)
  • Using and operating EPOS cashpoint system
  • Using Outlook to track customers and use Outlook calendar
  • Input into MS Office software (Word/Excel)
  • Assisting with deliveries (bringing in stock, putting away in stockroom)
  • Help set up equipment on the shop floor
  • Stock control
  • Serving customers on the shop floor
  • Upselling
  • Delivering a high level of Customer service
  • Cleaning and preparing pre-owned stock for sale
  • Use of the till
  • Visual merchandising

Other

  • Must have excellent communication skills and be able to competently communicate with both external and internal customers
  • Good communication skills as you will often be dealing with people with disabilities
  • Proficient in using IT, including MS Office (Excel, Word, Outlook)
  • Be confident using the CRM system and inputting data correctly and in a timely manner
  • Be sales-orientated and (after training) be able to recommend the right equipment that will suit the customers' health and/or disability needs

Where you'll work

2 Westwood Cross Trade Park
New Haine Rd
Ramsgate
CT12 5AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Retailer (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

Your training plan

  • Retailer Apprenticeship Standard
  • Full training in all aspects of the business will be provided, and we will work alongside Davidson Training UK Limited, our Training Provider, in delivering off-the-job training leading to a Retailer Apprenticeship Standard
  • You will also work towards maths and English Functional Skills at Level 2 (if you do not hold the equivalent)

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Team working
  • Good organisational skills
  • Good interpersonal skills
  • Good telephone manner
  • Good time management
  • Confident
  • Be a people’s person
  • Motivated
  • Flexible
  • Professional and caring
  • Well presented
  • Have an excellent work ethic

Other requirements

This role will include Saturday work on a rota basis.

About this company

Lifestyle & Mobility operates across the South and East of England, providing elderly and disabled individuals with high-quality, affordable mobility equipment and solutions designed to improve dignity, wellbeing, comfort, and to restore independence and confidence. Their dedicated team is committed to providing exceptional service and support bringing unique skills and a shared passion for enhancing people’s lifestyle. Every team member is there to ensure customers find the perfect mobility solutions tailored to their needs.

https://www.lifestyleandmobility.co.uk/ (opens in new tab)

After this apprenticeship

Potential of a full-time position within the company upon completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399 586723

The reference code for this apprenticeship is VAC1000329395.

Apply now

Closes in 21 days (Friday 25 July 2025 at 11:59pm)

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