Office Administrator Apprentice

Summary

As the Office Administrator Apprentice, you’ll be the backbone of our day-to-day operations, keeping things running smoothly and efficiently. You’ll support internal teams, liaise with clients and suppliers, manage administrative processes, and help maintain a productive, friendly working environment.

Wage

£15,800 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

This position follows standard office hours, running Monday to Friday from 9:00am to 5:00pm, including a 30-minute unpaid lunch break.

37 hours 30 minutes a week

Start date

Monday 25 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Serve as first point of contact for client queries and internal communications
Manage and update CRM systems and client records
Schedule appointments, meetings, and coordinate diaries
Process contracts, price comparisons, and energy usage data
Handle client billing queries
Support sales consultants with documentation and follow-ups
Contribute to improving office systems and administrative efficiency
Monitor industry news and regulatory updates relevant to energy markets
Track contract renewal dates and coordinate proactive client outreach

Where you'll work

Unit 7
Pebble Close
Tamworth
Staffordshire
B77 4RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH STAFFORDSHIRE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

English Language (grade 4-9 (A*- C))
English Literature (grade 4-9 (A*- C))
Maths (grade 4-9 (A*- C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Founded in 2001 by our director Matt Cole, we have grown from a small company focusing exclusively on saving businesses money through making smarter choices on their energy supplies, to what we are today – the Switching Group, helping businesses of all shapes and sizes save money across all of their essential overheads. Having started off with a small customer base of around 50-60 single-site businesses in the West Midlands, we have continued to grow and evolve over time to now serve over 1,500 customers in and around 3,500 sites all across the UK. This growth was down to our flexibility and willingness to adapt to a changing marketplace. In order to stay relevant and ahead of the competition, we have widened our services and expanded into additional areas – mainly down to requests from our customers to find their savings in other areas!

https://switchinggroup.com/about-us/ (opens in new tab)

Company benefits

Regular team incentives Social events Company rewards Private medical insurance (After probationary period) 20 days’ annual leave plus bank holidays with an additional two weeks off around Christmas fully paid.

After this apprenticeship

As we grow, you grow.

There’s room to step into more responsibility or explore other areas of the business that excite you.

Ask a question

The contact for this apprenticeship is:

SOUTH STAFFORDSHIRE COLLEGE

Apprenticeship Team

apprenticeships@southstaffs.ac.uk

03004562424

The reference code for this apprenticeship is VAC1000329361.

Apply now

Closes in 12 days (Wednesday 16 July 2025 at 11:59pm)

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