Trainee Business Administrator Apprenticeship

Summary

To provide comprehensive administrative and IT support to the Quality and Compliance Team, ensuring accurate documentation, streamlined systems, and effective digital tools are in place to maintain high standards of care delivery and regulatory compliance.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£472.50 per week

Training course

Business administrator (level 3)

Hours

Monday to Friday, 09.00 - 17.00.

40 hours a week

Start date

Monday 4 August 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assist the Quality and Compliance Team in maintaining up-to-date records, including audits, training, incident reports, and policies
Schedule and organise internal audits, meetings, and training sessions
Prepare and format reports, meeting minutes, and compliance documentation
Manage and update staff files and databases in accordance with GDPR and regulatory standards
Support the team in monitoring and tracking compliance tasks and deadlines
Provide first-line technical support to staff for IT-related issues, including software, hardware, and connectivity problems
Maintain and troubleshoot internal systems such as electronic care planning, auditing platforms, and compliance tracking tools
Assist with the setup, maintenance, and upgrades of IT equipment and software
Liaise with external IT service providers to escalate and resolve more complex issues
Support onboarding of new staff with IT access, accounts, and system inductions
AI tools
Ensure digital systems used for compliance (e.g., training platforms, policy management tools) are accurate, accessible, and up to date
Monitor dashboards and alerts from compliance systems to flag potential issues to relevant managers
Help gather and prepare data for inspections and audits from bodies such as the CQC (Care Quality Commission)

Where you'll work

7 FRANKWELL
SHREWSBURY
SY3 8JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LOGISTICA TRAINING AND CONSULTANCY LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Off the job training
Face to face
Online learning
Level 3 Diploma in Business Administration

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

At present the national office is situated in the town center of Shrewsbury which is accessible by bus (park and ride) and has multiple long stay car parks. In the near future the national office is relocating, just outside of the town center to a new business park. Details to be confirmed.

About this company

Care most definitely runs in the family at Radfield Home Care. Founders and siblings, Hannah and Alex, grew up in the large, successful residential care home set up and run for many years by their parents. With over 40 years’ experience, working in the residential care home and running local home care offices, not to mention caring for their own grandparents through Radfield, Alex and Hannah understand care in all its glory. Now, as a national network of locally-owned offices, Radfield is on a mission to bring the same quality of care to communities across the UK. As a national home care franchise network that’s forward-looking and award-winning, we’re working with our Franchise Partners to set new standards for the quality of home care for older people.

After this apprenticeship

Career progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

LOGISTICA TRAINING AND CONSULTANCY LTD

Charlie Haylett

charlie.haylett@radfieldhomecare.co.uk

01743 623043

The reference code for this apprenticeship is VAC1000329331.

Apply now

Closes in 17 days (Monday 21 July 2025 at 11:59pm)

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