Premises Support Apprentice

Colham Manor Primary School

Middlesex (UB8 3PT)

Closes on Friday 15 August 2025

Posted on 2 July 2025

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Contents

Summary

Colham Manor Primary School looking for a Facilities Services Operative apprenticeship. This is a great opportunity for anyone that is looking working within facilities management.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Facilities services operative (level 2)
Hours
Working hours: Shift-based (does include split shifts) between: 8am - 6pm, Monday to Friday. Applicants must be prepared to work some evenings/weekends if required.

36 hours a week

Start date

Monday 8 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Premises Support Assistant has the following core duties:

  • Jointly responsible with the Premises Assistant for daily maintenance and facilities tasks in and around the school premises, providing assistance when requested by staff to set up rooms, move equipment, clean up after pupil illness or accidents etc. and generally facilitate the smooth running of the daily operations
  • Security of the school premises, ensuring all doors and gates are locked at the appropriate time and completing a security sweep of the property before locking up each evening
  • To cover lettings of school premises as appropriate whilst on duty, including opening and locking up and general supervision to ensure that the premises are left in a clean and tidy condition at the end of the letting
  • Supporting the set up or clearance of rooms for out-of-hours functions, either during the week or occasionally over the weekend
  • Undertake internal health and safety checks and keep the grounds clear and safe for play or general movement of pupils, staff, parents or visitors
  • Act as a key Response Person/Fire Marshall in case of Fire or Emergency, assisting with the safe evacuation and liaising where necessary with the emergency services
  • To carry out such minor maintenance work and repairs that do not require the employment of a contractor
  • Working with the Premises Assistant on larger jobs requiring greater manpower and cover for the Premises Assistant's duties and responsibilities when he is absent, which will include working alternative work patterns as required
  • Liaison with maintenance contractors visiting the school to complete essential work
  • During school holiday time, additional focus is placed on larger project improvement works, classroom refurbishment, decorating, grounds repairs etc.
  • To undertake such cleaning tasks as required, for example, toilets
  • Whilst on duty, to liaise with any cleaners to generally oversee the standard of cleaning throughout the buildings, as necessary, to maintain standards. To keep the Facilities Manager informed if cleaning standards have not been achieved. To remove graffiti as required
  • To notify the Facilities Manager if stocks of cleaning and allied materials are running low. To restock towels, soap and toilet paper in toilets, washrooms, classrooms with sinks, etc. To be responsible, within reason, for the removal of simple toilet blockages
  • To assist in ensuring an efficient porterage service, to include the receipt, transporting and storage of goods that have been delivered to the site and the movement of all furniture and equipment. To undertake any other lifting tasks required by the school
  • To ensure that playgrounds, paths and driveways are in a satisfactory condition. Snow clearing and salting as required. Deal with the results of vandalism, advising the Facilities Manager on any necessary preventative measures or repair work
  • Remove graffiti where possible from all areas, windows and other surfaces as required
  • To undertake training/attend courses as appropriate to carry out duties in a safe and efficient manner
  • To ensure duties are undertaken in accordance with Health and Safety Legislation and to wear protective clothing as required

Where you'll work

Violet Avenue
Uxbridge
Middlesex
UB8 3PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GREY SEAL ACADEMY LIMITED

Your training course

Facilities services operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
  • Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
  • Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
  • Carry out health and safety checks in accordance with SOPs
  • Report the findings of health and safety checks in accordance with SOPs
  • Identify risks, hazards and threats to people, property and premises in accordance with SOPs
  • Act on the findings of health and safety checks in accordance with SOPs
  • Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
  • Report on the actions taken in accordance with SOPs
  • Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
  • Respond to customers’ queries and incidents in accordance with SOPs
  • Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
  • Deal with complaints in accordance with SOPs
  • Keep customers informed of developments, issues and delays in accordance with SOPs
  • Apply policies in sustainability and corporate social responsibility in accordance with SOPs
  • Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
  • Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
  • Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
  • Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
  • Report the findings of premises and equipment inspections in accordance with SOPs
  • Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
  • Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
  • Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
  • Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
  • Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
  • Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
  • Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
  • Greet and treat visitors in accordance with SOPs
  • Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
  • Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
  • Report issues and problems in accordance with SOPs
  • Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
  • Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
  • Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
  • Report the correct operation of FM buildings and equipment in accordance with SOPs
  • Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
  • Complete and keep up-to-date personal development plans
  • Keep FM-related skills up-to-date
  • Keep FM-related knowledge up-to-date
  • Manage customer expectations in accordance with SOPs and organizational expectations
  • Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
  • Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
  • Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
  • Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
  • Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
  • Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
  • Carry out health and safety checks in accordance with SOPs
  • Report the findings of health and safety checks in accordance with SOPs
  • Identify risks, hazards and threats to people, property and premises in accordance with SOPs
  • Act on the findings of health and safety checks in accordance with SOPs
  • Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
  • Report on the actions taken in accordance with SOPs
  • Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
  • Respond to customers’ queries and incidents in accordance with SOPs
  • Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
  • Deal with complaints in accordance with SOPs
  • Keep customers informed of developments, issues and delays in accordance with SOPs
  • Apply policies in sustainability and corporate social responsibility in accordance with SOPs
  • Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
  • Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
  • Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
  • Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
  • Report the findings of premises and equipment inspections in accordance with SOPs
  • Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
  • Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
  • Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
  • Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
  • Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
  • Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
  • Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
  • Greet and treat visitors in accordance with SOPs
  • Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
  • Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
  • Report issues and problems in accordance with SOPs
  • Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
  • Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
  • Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
  • Report the correct operation of FM buildings and equipment in accordance with SOPs
  • Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
  • Complete and keep up-to-date personal development plans
  • Keep FM-related skills up-to-date
  • Keep FM-related knowledge up-to-date
  • Manage customer expectations in accordance with SOPs and organizational expectations
  • Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
  • Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
  • Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Your training plan

You will receive training, which equates to approx 20% of your working hours e.g., 1 day per week.

Training will include sessions that are mostly online using video conferencing. Training consists of group training sessions, workshops and one-to-one coaching sessions.

Training modules include:

  • Support FM services in accordance with legislation
  • Health and safety risks and hazards
  • Customer service
  • Sustainability
  • Soft FM services 
  • Hard FM services
  • Gather FM-related information for improvements
  • Front of house 
  • Maintain on competency in FM 
  • Support FM projects

Upon completion of your apprenticeship training, you will achieve:

  • Facilities Services Operative Level 2 Standard
  • Certificate in Principles of Facilities Services Level 2
  • Functional skills in mathematics, Level 1 and 2 (if applicable)
  • Functional skills in English Level 1 and 2 (if applicable)

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 9-3/A*-D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Physical fitness

Other requirements

You will be asked to provide a dbs prior to starting employment.

About this company

Our mission at Colham Manor is to inspire children to achieve more than they ever believed possible. We want every member of our school community to be both supported and challenged to be the very best they can be. Through our high-quality learning experiences and curriculum, we look to educate the whole child so that they are able to thrive in a rapidly changing world, providing a world-class education for the future. Colham Manor is a unique school where we truly believe that there are no barriers to success; just hurdles that can be navigated with the right support, drive and determination. We believe that team work, collaboration and community spirit are vital ingredients to any success. We believe strongly in the team around each individual child; with parents, the school and other organisations all working together. Equality is core to the school's ethos and values.

https://www.colhammanorprimary.com (opens in new tab)

After this apprenticeship

  • There is the potential of gaining a permanent position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GREY SEAL ACADEMY LIMITED

Nicole Maxwell

nicole.maxwell@greysealacademy.co.uk

01773829121

The reference code for this apprenticeship is VAC1000329330.

Apply now

Closes on Friday 15 August 2025

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