Business Admin Apprentice

Summary

Our Business Administrator in Repairs consists of an 18-month long opportunity to build on your organisational and communication skills, develop the skills and knowledge required for Business Admin by working with staff across the Council to help us achieve our vision to make Hammersmith & Fulham one the most inclusive boroughs in the country.

Wage

£26,001 a year

Check minimum wage rates (opens in new tab)

London Living Wage.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9 am - 5 pm

36 hours a week

Start date

Sunday 7 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support the Repairs Team in delivering an excellent service to its residents.
• Learn and carry out various administrative tasks to enable service delivery.
• Gain an understanding and working application of customer service, repair targets and monitoring key elements of work such as leaks, decants.

Where you'll work

This apprenticeship is available in these locations:

145 King Street, Hammersmith, W6 9JT
Town Hall, King Street, London, W6 9JU
Clockwork Building, 45 Beavor Lane, London, W6 9AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training and Development – Within your role you will:

Complete a Business Administrator Level 3 qualification in the Repairs Team (Housing) which will be funded by the Council. This will involve attendance at a college and/or completing tasks in the workplace (depending on specific course requirement).

As a H&F Apprentice, you will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job. You will complete a course of study and all learning and development requirements of the role.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade 9-4 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

N/A

About this company

Hammersmith & Fulham is one of London's leading councils. We aim to be the best. The council is currently controlled by a Labour Party administration and the Leader of the Council is Councillor Stephen Cowan

https://careers.newjob.org.uk/LBHF (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After you have successfully completed your apprenticeship you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher-level apprenticeship elsewhere.

You will have networked across the Council and be aware of the internal job market during your time with us and we will provide support on your approach to the wider job market as part of your development programme.

Ask a question

The contact for this apprenticeship is:

London Borough of Hammersmith and Fulham

H&F Academy

hf.academy@lbhf.gov.uk

The reference code for this apprenticeship is VAC1000329326.

Apply now

Closes in 25 days (Tuesday 29 July 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents