Business Administrator Apprentice

Summary

At Swarm Training, we're offering an exciting opportunity for a motivated and enthusiastic apprentice to become part of our dynamic team. This is a great chance to learn about our industry, gain hands-on experience, and grow into a valuable member of the business.

Wage

£18,200 a year

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Training course

Business administrator (level 3)

Hours

The standard working week is 35 hours, typically from 9:00am to 5:00pm, Monday to Friday. This is delivered within a flexible working structure, combining both office-based and remote work.

35 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will work to support the delivery of apprenticeships and work-placed training. This will include assisting in the onboarding of apprentices, employer and learner engagement, supporting the tutor team with administrative tasks, updating data systems, along with other relevant duties. You will report to the Head of Business and Compliance.

To assist in the administration of Swarm Training’s delivery of high-quality training to apprentices, meeting organisational, ESFA, Awarding Organisation and OFSTED requirements
To understand and maintain a variety of Software MIS to ensure accurate and up-to-date records are kept
To ensure data records and reports are accurate and compliant following GDPR and other relevant legislation
To engage positively, professionally and politely with all internal and external stakeholders
To be regularly involved in employer and learner engagement from initial contact through to completion
To complete all administration relating to your role and in line with organisational standards
Report all changes in learner status, employer issues, health & safety concerns, and safeguarding issues immediately
To attend development and standardisation meetings as required and to be available for Awarding Organisation visits
To respond proactively to any other reasonable requests, including other inspection-type activities (Ofsted, DfE audit) and requests from lead contractors or employers
To undertake any other work, as reasonably requested, according to organisational requirements including, assisting with Swarm organisational duties or tasks that relate to your area

Where you'll work

Unit 5 Station Court Station Lane
Hethersett
NR9 3AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SWARM APPRENTICESHIPS C.I.C

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training will be with us (Swarm Training), a national apprenticeship provider in the UK. The successful candidate will work towards a Level 3 Business Administration qualification, which takes 12-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative
Professional attitude
Eagerness to learn

About this company

Swarm Training is a not for profit, Ofsted "Good" Rated, independent training provider delivering apprenticeships nationwide in Administration & Accounts, Business Management, Marketing & Market Research, Human Resources & Recruitment, Customer Service, and Supply Chain & Logistics as well as Engineering Apprenticeships through their Swarm REAGIT division. Swarm Training are proud to do things differently. At Swarm Training, they value their team and foster a unique, collaborative working culture. Swarm Training partner with a wide range of clients, from local independent businesses to large multinational organisations, both across the UK and within local regions. This is a great opportunity to become a key part of a growing, entrepreneurial company that’s making a real impact and expanding fast.

https://www.swarmtraining.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possible opportunity for a full-time position upon successful completion of the apprenticeship depending on performance. Potential for continued training and higher-level qualifications.

Ask a question

The contact for this apprenticeship is:

SWARM APPRENTICESHIPS C.I.C

Sophie Duffy

Sophie.d@swarmgroup.org.uk

The reference code for this apprenticeship is VAC1000329272.

Apply now

Closes in 26 days (Wednesday 30 July 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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