Business Administrator Apprentice (36208)

Summary

An exciting opportunity to oversee the administration and coordination of parties and events, as well as providing front-of-house reception and overall administrative support.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Shifts patterns required, Monday to Sunday.

30 hours a week

Start date

Monday 28 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role offers hands-on experience across front-of-house reception, customer service, and event coordination. You’ll be a key part of the team that ensures bookings are managed professionally and that every customer experience runs smoothly from enquiry to event delivery.

Your duties and responsibilities will include:

Providing organised administrative support for day-to-day office and reception tasks
Managing and processing event and party bookings, including scheduling and liaising with customers
Coordinating party and event details with internal teams to ensure smooth delivery
Acting as the first point of contact for customers, visitors, and suppliers at reception
Maintaining stock levels, supplies, and general office organisation
Offering flexible support to the Party, Reception, Servery, Kitchen, and Office teams during busy times
Responding to customer enquiries by phone and email in a timely and professional manner
Using a variety of software packages for communication, scheduling, and data entry

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be

How you could get there

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you'll work

UNIT 12
BARRS FOLD CLOSE
WINGATES INDUSTRIAL ESTATE
WESTHOUGHTON
BL5 3XA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Patience
Enthusiastic
Reliable
Adaptable
Honest
Trustworthy
Empathetic
Friendly
Engaging

About this company

Party and Play Funhouse is Bolton’s Largest Family Entertainment Centre. Simply put we help to provide families and friends with entertaining experiences that are safe, and fun and where customer delight comes first. At Party and Play Funhouse, we believe in creating unforgettable moments. We value friendly, hardworking individuals who like to engage and who care and have a team-oriented mindset. We have been going for almost 18 years. In 2023 we were awarded the “Winner” of The Bolton News Business Awards in the Environmental and Sustainability category, and we are finalists again in 2024. We are proud of our green credentials, and we are genuinely committed to Our Journey towards Net Zero by 2030.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

The contact for this apprenticeship is: