Business Admin L3 Apprentice

Summary

The Business Administration Apprentice will be an integral part of our dynamic and forward-thinking organisation. This apprenticeship offers a unique opportunity for an individual to gain hands-on experience in various aspects of business administration while working towards a recognised qualification.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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N/A

Training course

Public service operational delivery officer (level 3)

Hours

5 days out of 7 Evening and Weekend work involved TBC at interview

36 hours 15 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Prepare all facility requirements to ensure a first-class customer experience
Support risk management checks and inspections to identify areas of repair and/or improvement
Assist in helping maximise the catering operation by utilising the available space and meeting the needs of the customer whilst also supporting the bar/catering operation at peak times
Support and assist with the 3G, grass and building maintenance programmes ensuring the facilities are maintained to a high standard
Assist in the supervision and controlled entrance areas to ensure customers access and exit the facility appropriately
Contribute to project planning, execution and monitoring under the guidance of experienced managers
Generate reports and presentations to communicate insights and trends
Provide administrative assistance to various departments, ensuring the smooth flow of daily operations
Assist in maintaining organised records, databases, and documentation, including facility bookings
Facilitate effective communication within the organisation and externally
Prepare draft emails, reports, and other business correspondence, showcasing professional communication skills

Where you'll work

Primarily Stoneham Lane Football Complex,, , SO16 2PA
Stoneham Lane
Eastleigh
SO16 2PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SCL EDUCATION & TRAINING LIMITED

Your training course

Public service operational delivery officer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Delivering services to a wide range of customers, including those most in need and vulnerable, recognising that some customers will need extra support to access and use services. You will be providing a professional service at the right time and in a non- judgmental way. This includes carrying out calculations based on information received and giving accurate advice and guidance to help citizens understand what they need to do
Working together: Working well with your team, colleagues and others and developing productive working relationships to achieve individual, team and business results
Gathering and managing information: Complying with data protection principles. Accurately reviewing, validating, processing and storing information from a range of sources and accurately using it to meet customers’ needs in a way they find clear and easy to understand. You may be analysing information for discrepancies, potential fraud or non-compliance. This could also support interviews and investigations
Negotiation and influencing: Using tact and diplomacy to negotiate with individuals or businesses to ensure they comply with the rules, and reaching solutions that suit all parties and are right for the business
Problem solving and decision making: Identifying problems quickly and using a range of techniques to solve them and stop them happening again. This includes preventing a customer having to contact us a number of times
Tools and Equipment: Using IT systems to manage, share and store information. This includes using office equipment appropriately and reporting poor performance of services you use to do your job
Professionalism, self management and awareness: Taking responsibility for your own actions. This includes being self-motivated, and planning work to make sure that tasks are completed and deadlines met
Communciation Effectively: Understanding the importance of effective communication in the workplace and communicating effectively in different situations and communicating the best way to meet the needs of different audiences. This includes questioning and listening when carrying out interviews or investigations, and communicating in a clear and concise way using letters, e-mails or social media, over the phone or face-to-face.

Your training plan

The Apprentice will receive full training on the job from the employer
They will also receive full support from the SCL trainer
They will get 20% off the job training

Requirements

Essential qualifications

GCSE in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Administrative skills
Customer care skills

Other requirements

N/A

About this company

Hampshire FA is the governing body for football in Hampshire, committed to developing the game at all levels. In line with The Football Association's National Game Strategy.

After this apprenticeship

The apprentice can progress on to a Team Leader qualification once they have completed their Business Admin Level 3

Ask a question

The contact for this apprenticeship is: