Customer Success Apprentice

Summary

Join us as a Customer Success Apprentice and play a key role in unlocking growth across our dynamic, growing business. You’ll support customers, identify new opportunities, and gain valuable experience with plenty of support and real potential for development beyond your apprenticeship.

Wage

£18,000 a year

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Training course

Sales executive (level 4)

Hours

Monday to Friday between 9am to 5pm.

37 hours 30 minutes a week

Start date

Tuesday 5 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support customers by responding to queries via email, phone, or chat
Help onboard new customers and ensure a smooth handover from sales
Gather and analyse feedback to improve customer satisfaction
Identify opportunities to upsell or expand existing customer accounts
Assist the team with preparing presentations, reports, and proposals
Maintain accurate records in our CRM system
Monitor customer engagement and flag any risks of churn
Participate in team meetings to share insights and ideas
Research potential leads and contribute to business development activity
Continuously learn about our products, services, and customer needs

Where you'll work

42 Coventry Road
Market Harborough
Leicestershire
LE16 9BZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RUBITEK SOLUTIONS LIMITED

Your training course

Sales executive (level 4)

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What you'll learn

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

You'll be given time away from working to study as you work towards achieving the Level 4 Sales Executive apprenticeship, which is equivalent to the Higher National Certificate or HNC.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative

About this company

Rubitek is an award-winning technology business with bold ambitions for growth. We do two exciting things: we provide powerful learning management software to apprenticeship and skills bootcamp training providers, and we deliver high-quality apprenticeship training through our brand, Everything Apprenticeships. We make incredible learning journeys possible, whether that's through our cutting edge software, or through our reimagined training delivery. We empower the value of learning. We’re growing fast, and there’s exciting demand for our products and services. That’s why we’re looking for a Customer Success Apprentice to join our team and help us support our valued customers. In this role, you’ll be part of a small but passionate team, helping customers get the best out of our platform. You’ll respond to queries, provide technical support, and play a key role in onboarding, retaining, and growing our customer base. If you're naturally curious, enjoy problem-solving, and like the sound of being part of a forward-thinking tech company, we’d love to hear from you. We’ll support you every step of the way - and there’s real opportunity to grow with us beyond your apprenticeship.

http://www.rubitek.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You can expect to advance to roles such as Customer Success Manager or Business Development Manager. With experience, you might move into more senior positions. This apprenticeship lays a solid foundation for a successful and rewarding career in sales and customer account management.

Ask a question

The contact for this apprenticeship is:

RUBITEK SOLUTIONS LIMITED

Kerry Linley

kerry.linley@rubitek.co.uk

07846035748

The reference code for this apprenticeship is VAC1000329079.

Apply now

Closes in 14 days (Wednesday 16 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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