IT Apprentice

Summary

This is a great opportunity to gain practical experience in a professional IT environment while working towards a nationally recognised qualification. You’ll be part of a knowledgeable team, learning the ropes of IT support in a fast-paced and supportive setting.

Wage

£22,000 a year

Check minimum wage rates (opens in new tab)

Annual salary is up to £22,000 dependent on skills and experience

Training course

Digital support technician (level 3)

Hours

Enjoy a work-life balance with Monday to Friday working hours, spanning from 8 am to 6 pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

How you will Energise Our Team

Our IT department plays a vital role in keeping our operations running smoothly, providing reliable technology solutions and support to internal teams across the business. We’re currently looking for a motivated and tech-savvy individual to join us as a Level 3 IT Apprentice.

As an apprentice, you’ll assist with resolving technical issues, maintaining essential systems, and ensuring the consistent delivery of IT services. You’ll also build valuable skills in problem-solving, multi-channel user support, and continuous service improvement. This role is perfect for someone eager to develop their IT career and make a real impact from day one. Each week, you’ll have dedicated time to focus on your studies and work towards your qualification. From day one, you’ll be offered a permanent role, with plenty of opportunities for growth and development once you complete your apprenticeship

Key responsibilities include:

Responding to support calls, emails, and tickets from Valda users, resolving or escalating issues as needed
Managing and updating service desk tickets in line with internal SLAs
Coordinating with IT suppliers to maintain appropriate stock levels of equipment and consumables
Documenting processes and procedures for the internal IT knowledge base
Diagnosing, imaging, and repairing PCs and laptops
Monitoring system alerts via the IT Service Desk inbox
Setting up workstations for new employees and supporting office and desk moves
Providing high levels of customer service to all Valda staff

The Spark we’re Looking For
We’re looking for someone curious, motivated, and eager to start their career in IT. The ideal candidate will bring:

GCSEs (or equivalent) in English, Maths and an IT related subject (desired)
A basic understanding of IT concepts or a keen interest in building this knowledge from the ground up
A genuine passion for technology and a strong desire to learn about IT systems and support
Sharp problem-solving abilities, using available resources to tackle challenges effectively
Strong communication skills, with the confidence to assist users and work collaboratively with the wider team
A proactive mindset, someone who takes initiative and brings energy to daily tasks
Analytical thinking, with the ability to diagnose issues, identify solutions, and help resolve technical problems

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com

Where you'll work

UNIT 11
TALISMAN BUSINESS CENTRE
TALISMAN ROAD
BICESTER
OX26 6HR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DIGITAL NATIVE (UK) LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

You will work alongside our experienced IT team and build your skills through a combination of:

1-2-1 Coaching
Group activities
Online learning
Work based tasks

Requirements

Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade A*-C/9-4 (or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

http://www.valdaenergy.com (opens in new tab)

Company benefits

• Company annual bonus scheme • 25 days of annual leave plus bank holidays • Private Medical Insurance with Vitality Health • Life Insurance policy, providing coverage at four times your salary

After this apprenticeship

Ongoing employment and career development.

Ask a question

The contact for this apprenticeship is: