Reception and Business Support Apprentice

Summary

A new and challenging role for a confident person who can keep calm under pressure and to become part of a well established medical reception and business support team. This position will include face to face contact with patients and assisting with telephone enquiries and administrative duties.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday 08.25 - 13.00 and 13.30 - 18.15 Tuesday 08.25 - 13.00 and 13.30 - 16.55 Wednesday 08.25 - 13.00 and 13.30 - 1655. Thursday 08.25 - 12.05 Friday 08.25 - 13.00 and 13.30 - 16.55.

37 hours a week

Start date

Monday 4 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities will vary but will include;

Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
Liaising with GPs and other NHS partners
Administration tasks to include;
Scanning of documents
Photocopying notes and reports
Filing patients notes and marrying together new patient notes
General administration tasks as necessary
Other duties will involve computer-based tasks

Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.

Where you'll work

1 NORTH PROSPECT ROAD
PLYMOUTH
PL2 3HY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Full Customer Service Level 2 - Standard
On the job training to support role development
Employer will allocate dedicated training time for off the job training as required for the qualification
Off the job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits
Functional Skills Support (maths, English) - if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*/9 - C/4)
Mathematics (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Analytical skills
Team working
Patience

Other requirements

Part of qualification will require regular College attendance to support Off The Job training. The employer will allocate dedicated Off The Job training time, per week, to support qualification requirements. The College is based near Marsh Mills business park, Plymouth. Due to the nature of the employment a respect for patient confidentiality is expected and any breach will lead to disciplinary action.

About this company

St Neots Surgery are a well established and very busy medical practice based within the city area and the practice aim is to provide a high standard of medical care in a friendly, professional manner at all times. The practice regularly supports new apprenticeships and are keen to develop and progress candidates as far as possible.

After this apprenticeship

Possibility of future employment/progression opportunities upon successful completion of level 2 qualification.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

07836 536590

The reference code for this apprenticeship is VAC1000329055.

Apply now

Closes in 29 days (Friday 1 August 2025 at 11:59pm)

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