Projects Apprentice

Summary

Join a fast-paced infrastructure company as a Business Admin Apprentice. You’ll gain hands on experience supporting projects, clients, and operations. Perfect for someone organised, proactive, and ready to grow their career.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm. 30 minutes for lunch.

40 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice, you’ll be responsible for logging new customer enquiries, managing data across systems, and supporting project delivery from start to finish. You’ll collaborate with colleagues across departments, handle customer communications, and contribute to the smooth running of our operations.

Key Responsibilities

Log new enquiries accurately into our internal system.
Provide administrative support to the Projects team.
Enter data into portals, databases, and spreadsheets with precision.
Attend and contribute to weekly Work in Progress meetings.
Chase clients for information to enable job invoicing.
Support the preparation and tracking of handover packs.
Handle customer queries via telephone and email.
Answer incoming calls professionally, transferring to the relevant departments.
Undertake other varied duties as required.

Where you'll work

OFF POCKET NOOK LANE
LOWTON
NEAR WARRINGTON
WA3 1AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will be done in the work place.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Office/desk based Monday-Friday that does include long periods working on a customer. This is a customer facing role so needs to have a positive can-do attitude, be comfortable dealing with customers over the phone as well as e-mail. A driver would be preferred however not essential.

About this company

We’re a dynamic infrastructure and utilities company delivering end-to-end solutions across the UK’s critical sectors. From telecoms to energy and construction, our expert team thrives on challenges working from “port to plinth” to deliver safe, efficient, and innovative results. We provide Specialist lifting services offering expertise and equipment for safely and efficiently handling heavy or complex lifting tasks across various industries. Head office is based in a supportive and fast-paced environment in Lowton, we have around 30 office staff and a further 50 field based employees who cover Nationwide customers. We have a variety of field based staff from Appointed Persons, Crane Operators, to HGV Drivers, and a variety of roles internally from Projects, HR, Finance, IT & Resources.

After this apprenticeship

There could be eventual progression to become a Project Lead obtaining a Prince 2 qualification.

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Gabriella

g.may@wigan-leigh.ac.uk

The reference code for this apprenticeship is VAC1000329051.

Apply now

Closes in 12 days (Tuesday 15 July 2025 at 11:59pm)

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