ICT Apprentice

Vospers Motor House Ltd

Devon (PL6 8AY)

Closes in 20 days (Monday 21 July 2025 at 11:59pm)

Posted on 1 July 2025

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Summary

The main purpose of a Vospers ICT Apprentice is to deliver on all related company objectives by providing professional, positive ICT solutions throughout the company. Work closely with the Group ICT Solutions Manager to assist with the delivery of a responsive and reliable service to its customers.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

First year = £7.55 per hour plus ICT allowance Second year = £8.50 per hour plus ICT allowance 19-20 Years old = £10.00 per hour plus ICT allowance 21 Years old = £12.21 min wage plus ICT allowance Year 3 = £9.50 per hour plus ICT allowance

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Technical support - assist with the resolution of technical enquiries to the service desk
  • Internal operations - contribute to the continuous improvement of the Vospers ICT network
  • Administration and information management - maintain appropriate ICT related documentation
  • Support staff in the appropriate use of ICT within the business
  • Provide technical support by way of assisting with the resolution of ICT related problems
  • Ensure workload and priorities are managed effectively using the department's helpdesk tool
  • Responsible for the general maintenance of ICT equipment throughout the organisation
  • Assist with the deployment of computer-related hardware throughout the organisation
  • All other general activity

Where you'll work

Marsh Mills Park
Longbridge Road
Plymouth
Devon
PL6 8AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACHIEVEMENT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

You will receive specific on-the-job training from the employer in your workplace at Vospers.

Off-the-job training will be delivered using weekly classroom sessions delivered at the Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:

  • Level 3 Information Communications Technician  Apprenticeship Standard
  • Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Problem solving skills
  • Logical
  • Team working

Other requirements

Please note due to the nature of the role a driving license is required.

About this company

Today the Vospers Group, with a turnover approaching £235 million, consists of 16 separate sites offering vehicle sales and aftercare to its customers throughout Devon and Cornwall. Vospers continued development reflects its loyalty to both customer and employee satisfaction. The Company is recognised as a leading employer in Devon and Cornwall and has won many prestigious awards for its outstanding commitment to customer care in the world of automotive retailing. The Company also maintains its position as one of the top 100 motor dealers in Great Britain. Vospers believe that employee engagement and retention forms a cornerstone of any successful organisation, which is reflected in its dedication to training, personal development, and open two way communication.

https://www.vospers.com/ (opens in new tab)

After this apprenticeship

You could progress onto advanced and higher apprenticeships and future career opportunities can equate to:

  • Network engineering
  • Database administration
  • Business or systems analysis
  • IT security
  • IT project management

You can find more information on future careers by visiting https://nationalcareers.service.gov.uk/

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

Macie or David

Admissions@achievementtraining.com

01752 202266

The reference code for this apprenticeship is VAC1000329033.

Apply now

Closes in 20 days (Monday 21 July 2025 at 11:59pm)

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