IT Technician Apprentice

Summary

Great opportunity to work with a market leading Technology business and break into the sector. You will be trained in the skills you need to accelerate your career, such as stakeholder management, process improvement, data analysis, and gathering requirements.

Wage

£19,266 a year

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After 12-months you will have the opportunity to be hired directly by your client to continue your career journey. They will hire you on a 4-day working week, but retain your salary, in effect offering you a 20% pay rise.

Training course

Business analyst (level 4)

Hours

Monday - Friday, 9.00am - 5:30pm. 4-days will be on site with a client and 1-day will be spent training.

37 hours 30 minutes a week

Start date

Tuesday 26 August 2025

Duration

1 year

Positions available

15

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Work directly with clients to understand their requirements and deliver desktop hardware installation services.
Manage the office connectivity to ensure all physical work environments are set up correctly and have been tested.
Be involved with with the design of a new technology hardware rollout plan.
Support the business to troubleshoot IT hardware issues and ensure they are fixed quickly.

Where you'll work

This apprenticeship is available in these locations:

3 Temple Back East, Bristol, BS1 6DZ
2 Beaumont Street, Darlington, DL1 5SZ
St. Vincent House, 1 Cutler Street, Ipswich, IP1 1UQ
5 St. Pauls Square, Liverpool, L3 9SJ
City Tower, Piccadilly Plaza, Manchester, M1 4BT
St. James Gate, Newcastle Upon Tyne, NE1 4AD
1 Centurion Close, Birchwood, Warrington, WA3 6NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HAYS SPECIALIST RECRUITMENT LIMITED

Your training course

Business analyst (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Apply appropriate approaches to scope, plan and perform Business Analysis
Communicate effectively in a variety of situations with a range of stakeholders
Apply a range of structured investigation techniques to a business situation
Produce an outline definition of a business situation using an appropriate technique
Apply appropriate techniques to identify problems and opportunities within a business situation
Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
Apply appropriate techniques to analyse and document options and recommendations for change
Elicit process information from stakeholders
Model business processes using relevant techniques, standards, notation and software tools
Analyse business process models to identify opportunities for improvement
Produce models of redesigned business processes
Elicit requirements from stakeholders to identify business and user needs
Document clear functional and non-functional requirements in line with local standards
Analyse documented requirements to remove duplication, conflict and overlap
Prioritise requirements using an appropriate prioritisation approach
Validate requirements with stakeholders
Support the establishment of requirements traceability
Elicit business data needs from relevant sources
Support the development of simple data models using relevant techniques, standards, notation and software tools
Document current business situations to enable gap analysis and decision making
Support the development of models of future state business situations
Identify key differences between current and future business situations
Identify actions required to move from the current to future business situation
Define acceptance criteria for business and system changes
Support business acceptance of business and system changes
Apply relevant techniques to research and identify stakeholders
Analyse and document stakeholders' areas of interest and influence
Support the development of cost/benefit analysis for proposed business changes
Evaluate and document the key impacts on people, process, organisation, technology and information
Present information in a manner appropriate to the audience
Apply appropriate approaches to scope, plan and perform Business Analysis
Communicate effectively in a variety of situations with a range of stakeholders
Apply a range of structured investigation techniques to a business situation
Produce an outline definition of a business situation using an appropriate technique
Apply appropriate techniques to identify problems and opportunities within a business situation
Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
Apply appropriate techniques to analyse and document options and recommendations for change
Elicit process information from stakeholders
Model business processes using relevant techniques, standards, notation and software tools
Analyse business process models to identify opportunities for improvement
Produce models of redesigned business processes
Elicit requirements from stakeholders to identify business and user needs
Document clear functional and non-functional requirements in line with local standards
Analyse documented requirements to remove duplication, conflict and overlap
Prioritise requirements using an appropriate prioritisation approach
Validate requirements with stakeholders
Support the establishment of requirements traceability
Elicit business data needs from relevant sources
Support the development of simple data models using relevant techniques, standards, notation and software tools
Document current business situations to enable gap analysis and decision making
Support the development of models of future state business situations
Identify key differences between current and future business situations
Identify actions required to move from the current to future business situation
Define acceptance criteria for business and system changes
Support business acceptance of business and system changes
Apply relevant techniques to research and identify stakeholders
Analyse and document stakeholders' areas of interest and influence
Support the development of cost/benefit analysis for proposed business changes
Evaluate and document the key impacts on people, process, organisation, technology and information
Present information in a manner appropriate to the audience

Your training plan

Training will be 1-day per week, dedicated to driving your skill and career growth in a wider Technology application to include process mapping, requirements gathering, data analysis, and project management.
You will complete training remotely, though there will be an opportunity to attend from an office if preferred.
You will have ongoing dedicated support and mentorship throughout.

More training information

Hays work hand-in-hand with our enterprise clients to build them bespoke upskilling solutions that enable you to hit the ground running and break into market leading businesses.
You will be employed by Hays, but you will be working with a market leading Technology business 4-days per week, with the other day available for training.
Training will be a mix of classroom based learning, simulated work experiences, and self-paced learning.
You will be given expert training into Business Analyst skillsets, contextualised to being an IT Technician.
Classroom based training will be hands-on and practical in a collaborative workshop fashion.
Work simulations will allow you to embed your knowledge in a safe training environment to practice and learn before using it in your day to day role.
Self-paced learning will give you set playlists of best-in-class e-learning modules to gain the training you need, when you need it.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative

Other requirements

You will be required to drive to client site 4-days per week and so you will require a valid driving licence.

About this company

Hays are one of the world's largest recruitment and talent solutions businesses, partnering with thousands of clients to support their people related initiatives. We work together with clients to build bespoke upskilling initiatives that enable people to get access to new careers, irrespective of their background or what they've done before, and be supported to grow and advance into amazing careers.

Company benefits

Pension contribution, regular socials (including summer and christmas party), access to ongoing e-learning in any subject, support and community groups, discounted gym membership and shopping, and plenty more!

After this apprenticeship

This is part of a wider 5-year engagement that will provide you the career growth within the Technology sector.
Moving from being an IT Technician you will be able to advance into more technical and systems related roles to be actively involved in the design and release of new products.
You will not have a ceiling from growth within this role, taking on more responsibilities, stakeholder management, and people management will be offered as you build your career.

Ask a question

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