IT Support Apprentice

Summary

Looking for a hardworking and passionate for technology individual to join our IT department.

Wage

£15,400 a year

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Training course

Information communications technician (level 3)

Hours

Shift based: Start time varies from 07:30 - 11:30. Finish time varies from 16:00 - 20:00.

37 hours 30 minutes a week

Start date

Sunday 10 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main role / Responsibilities

Handling incoming phone calls and gathering required information.
Responding to incoming emails and prioritising incidents.
Proactively logging alerts from our monitoring systems.
Dealing with IT problems and incidents for a variety of customers and technologies.

Desirable Skills:

A strong interest in IT and technology.
Good inter-personal skills.
Customer service skills.
Great written and verbal English.

Personal Qualities:

Team player with ability to work independently.
Motivated
Flexible attitude
Honest
Hard-working

Where you'll work

UNIT 20 - 21
CIRENCESTER OFFICE PARK
TETBURY ROAD
CIRENCESTER
GL7 6JJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Math (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

About this company

Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service. We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change. With our attention to detail, we offer our customers the whole life cycle – from consultancy implementation to support services.

https://www.trustsystems.co.uk/ (opens in new tab)

Company benefits

25 days holiday Life insurance Company pension Free lunch/tea/coffee/fruit every day On-site parking Company events Health/medical insurance Career progression Professional training Business casual dress Breakout area with pool table

After this apprenticeship

Future Prospects (include what the long-term prospects for the apprentices would be):

Potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant.

Ask a question

The contact for this apprenticeship is: