Customer Service Assistant Apprenticeship

Summary

We are seeking an enthusiastic, reliable, and customer-focused Customer Service Assistant to join our friendly team. This is a great opportunity to develop valuable skills in a dynamic, customer-facing role while supporting smooth office operations. You will play a key part in delivering excellent service and assisting our administration team.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Mon-Fri, 9 am-5 pm

37 hours 30 minutes a week

Start date

Tuesday 29 July 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Respond promptly and professionally to customer enquiries by phone and email
Allocate and monitor enquiries, ensuring they reach the appropriate department
Provide clear, timely feedback to customers to keep them informed
Greet visitors and manage incoming post
Assist the administration team with general office tasks as needed

Where you'll work

HURSTWOOD LANE
HAYWARDS HEATH
WEST SUSSEX
RH17 7QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Team working
Patience
Time management
Organisational skills

About this company

At Finance Planning, we’ve been helping people make smarter financial decisions since 1999. We’re proud to be a trusted name in mortgage and protection advice known for our personal approach, expert knowledge, and commitment to delivering real value.

https://financeplanning.co.uk/ (opens in new tab)

After this apprenticeship

It is anticipated that upon successful completion of the apprenticeship, and assuming good performance, a permanent position will be available.

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