Customer Service Practitioner Apprentice
D R JONES YEOVIL LTD.
Bristol (BS20 6PN)
Closes in 17 days (Friday 18 July 2025 at 11:59pm)
Posted on 1 July 2025
Contents
Summary
Our office based in Portishead are looking to appoint an Apprentice Administration Assistant to join their friendly team. This is a fantastic opportunity to join a busy office to assist in daily administration duties whilst working towards an NVQ level 2 in Customer Service Practitioner.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay can be £7.55 - £10.00
- Training course
- Aviation customer service operative (level 2)
- Hours
-
Monday – Friday 37.5 - 40 hours.
37 hours 30 minutes a week
- Start date
-
Friday 1 August 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- The apprentice will be working alongside the office teams to assist with customer service, order processing, logistics, purchasing and general administrative tasks.
- Answer telephones/emails and deal with queries
- Raise purchase orders / subcontract orders
- Frank outgoing post
- Assist departments within the business with various tasks plus various admin / secretarial duties as required
Where you'll work
Unit 13, Middle Bridge Business Park
Bristol Road, Portishead
Bristol
BS20 6PN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CITY OF BRISTOL COLLEGE
Your training course
Aviation customer service operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with all aviation regulations, work within legislative guidelines and procedures.
- Complete and maintain documentation to meet current legislative aviation guidelines
- Use aviation systems effectively.
- Adapt to different circumstances whilst maintaining customer service standards and remaining polite, helpful and customer focused
- Adhere to procedures for identification and safe handling of dangerous goods
- Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations/stakeholders or customers
- Communicate effectively transmitting and receiving information and recording it as required
- Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
- Interpret and scrutinise travel documentation
- Identify passenger anomalies and report to the line manager in accordance with relevant regulations
- Correctly check-in all booked passengers and baggage
- Carry out the boarding functions, ensuring accurate head counts and security and pre-boarding briefs and passenger handling duties
- Communicate with flight crew regarding customer and other requirements for example; passengers with restricted movements
- Deal with the required documents and health related items and the processing channels for these
- Identify and use the correct handling method by using IATA PRM codes or via another applicable means of communication
- Take remedial action upon identification of faults or errors in a timely manner.
- Comply with all aviation regulations, work within legislative guidelines and procedures.
- Complete and maintain documentation to meet current legislative aviation guidelines
- Use aviation systems effectively.
- Adapt to different circumstances whilst maintaining customer service standards and remaining polite, helpful and customer focused
- Adhere to procedures for identification and safe handling of dangerous goods
- Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations/stakeholders or customers
- Communicate effectively transmitting and receiving information and recording it as required
- Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
- Interpret and scrutinise travel documentation
- Identify passenger anomalies and report to the line manager in accordance with relevant regulations
- Correctly check-in all booked passengers and baggage
- Carry out the boarding functions, ensuring accurate head counts and security and pre-boarding briefs and passenger handling duties
- Communicate with flight crew regarding customer and other requirements for example; passengers with restricted movements
- Deal with the required documents and health related items and the processing channels for these
- Identify and use the correct handling method by using IATA PRM codes or via another applicable means of communication
- Take remedial action upon identification of faults or errors in a timely manner.
Your training plan
- Customer Service Practitioner Level 2
- Providing customer service products and services for businesses and other organisations, including face-to-face, telephone, digital and written contact and communications.
- City of Bristol College
- Off-site in its entirety
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
20 days. Annual Christmas Shutdown. Pension.
About this company
D R Jones is a West Country based building contractor which manages over £20M of new construction, responsive maintenance and planned maintenance contracts on behalf of Providers of Social Housing and Local Authorities.
After this apprenticeship
- Full-time employment
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
Apprenticeship Team
apprentice@cityofbristol.ac.uk
01173125250
The reference code for this apprenticeship is VAC1000328935.
Apply now
Closes in 17 days (Friday 18 July 2025 at 11:59pm)
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