Apprentice Administrator

Summary

Redgate Electrical Services are searching for an enthusiastic and driven individual to become their new Administration Apprentice. The successful candidate will offer admin support for our office, as well as assisting with procurement and data entry. You’ll assist clients with queries, ensuring they receive the best possible customer experience.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Starting apprenticeship wage of £7.55 per hour. Your wage will be reviewed as you learn and develop.

Training course

Business administrator (level 3)

Hours

18 hours per week for a Probation Period (8am-4pm, Mon & Tues and 8am-12pm Wed). Working hours will change to 37.5 hours per week once Probation Period is completed by 29th September - normal working hours are 8am-4pm, working Monday to Friday.

37 hours 30 minutes a week

Start date

Monday 28 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Redgate Electrical Services Limited is a professional and reliable electrical company, providing commercial, industrial and residential services to the local community and surrounding areas.

As our new Administration Apprentice, you’ll be the backbone of our professional services, communicating with our clients and helping ensure everything runs smoothly. You will be trained and mentored to learn our processes and internal systems, with future career progression opportunities.

Duties will include:

Data entry, updating client and job records, ensuring information and documents are stored in the correct place
Assisting customers with queries over the telephone and via email, ensuring clients receive a timely response
Offering exceptional customer service
Using Microsoft Excel and Outlook, as well as other software such as QuickBooks and Tradify
Logging, updating and following-up invoices
Assisting with scheduling jobs and planning work calendars with clients and our electrical team
Helping to identify and complete tender and other business applications
Completing supplier registration forms and collecting examples of work projects and testimonials
Continuous learning and development within your career
General administration and housekeeping
Ad hoc general duties

Where you'll work

Office Suite 15 the Hive
St James Square
Grimsby
DN31 1EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TEC PARTNERSHIP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives
You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times and will have a full induction
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4/C or equivalent)
Maths (grade Grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Professional and approachable
Can prioritise workload
Polite telephone manner
Proactive and driven

Other requirements

Your working hours will be 18 hours per week, whilst you complete a probationary period (ending 29th September 2025). Your normal hours of work will then increase to 37.5 per week, Monday to Friday. Your regular place of work will be Office 15, The Hive, St. James’ Square, Grimsby, DN31 1EP. Please check the location of work to make sure you would be able to report to the office on a daily basis.

About this company

Redgate Electrical Services Ltd is a professional and reliable Electrical company serving Lincolnshire, South Yorkshire and surrounding areas. Founded in 2021, we’ve quickly built a strong reputation for delivering high-quality electrical work to both residential and commercial clients. Our team is fully qualified, friendly, and committed to excellent customer service. We use the latest tools and techniques to ensure safe, efficient results and are proud members of NAPIT. Joining Redgate Electrical Services means becoming part of a supportive and growing team where your development is encouraged and your work truly makes a difference.

https://www.redgateelectrical.com (opens in new tab)

After this apprenticeship

Redgate Electrical Services’ apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression. You’ll gain a great deal of specialist knowledge as you progress through your apprenticeship. There is scope for this Administration Apprenticeship to grow into a permanent Procurement role in the future.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Claire Lilliendhal

myapprenticeship@grimsby.ac.uk

01472 311222

The reference code for this apprenticeship is VAC1000328903.

Apply now

Closes in 12 days (Wednesday 16 July 2025 at 11:59pm)

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