Apprentice Lettings Negotiator

Summary

We are a friendly company and believe in working as a team, there are also opportunities to progress within the company. We also offer opportunities to do more training for other sides to the job that gives more earning potential.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 11 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answer internet leads by email or phone call
Book viewings
Answering the phone
Type up contracts
Learning computer systems
Helping with maintenance issues
General office duties

Where you'll work

6-8 BRIDGE STREET
BOSTON
PE21 8QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BOSTON COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The Customer Service Practitioner Level 2 Apprenticeship will take you one year to complete, and is accomplished in the workplace
You will be expected to attend college fortnightly throughout the year where you will receive one-to-one support from your assessor and functional skills tutors

Requirements

Essential qualifications

GCSE in:

English (grade 3 and above)
Maths (grade 3 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience
Excellent communication skills
Other language skills

Other requirements

The ideal candidate would have; Good computer skills, confidence on the telephone, have the ability to communicate with written skills for emails and letters, to be able to make notes and be organised.

About this company

We are a letting agents managing approximately 700 properties, mainly based in Boston and have been trading 20 years.

After this apprenticeship

In house promotion available, also other courses can be taken in connection with the industry

Ask a question

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