Learning and Development Officer Apprentice

Summary

The Barbican has a really an exciting opportunity for a Learning and Development Apprentice to join the People, Culture and Inclusion Directorate. As a uniquely important arts and learning centre, the Barbican presents artistic experiences across music, theatre, dance, visual arts and cinema, enrich and educate our many audiences and participants.

Wage

£25,780 a year

Check minimum wage rates (opens in new tab)

City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

Training course

Learning and development practitioner (level 3)

Hours

9.30am - 5.30pm ( with some flexibility). 45 min break for lunch.

35 hours a week

Start date

Tuesday 26 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties

Learning and Development Administration:

Provide full administrative support to ensure that learning and organisational development activities are delivered effectively and on schedule.
Liaise with internal teams, subject matter experts, and external providers to coordinate training sessions and events.
Support the procurement of L&D courses or materials, ensuring value for money, quality standards, and compliance.
Actively promote and market learning and development opportunities through various channels, including updating intranet pages and internal communications.
Support the People Officers by coordinating the Welcome Day (Corporate Induction) programme: schedule new starters, book rooms and equipment, and liaise with presenters to ensure smooth delivery.
Ensure refresher training is scheduled and delivered in accordance with statutory or policy requirements.

Data Management and Reporting:

Maintain accurate and up-to-date training records in compliance with the DatamProtection Act.
Support the maintenance of effective processes and systems for recording training data such as course details, attendance, and evaluation outcomes.
Generate and analyse monthly reports to provide L&D metrics and management information (e.g., attendance, course evaluations, learning needs analysis gaps).
Monitor data flow to ensure documentation is received, processed, and followed up as necessary.

Communication and Stakeholder Engagement:

Develop and maintain positive relationships with internal subject matter experts,trainers, team members, colleagues across departments, and external training providers.
Provide timely and professional responses to training queries and support requests from colleagues.

General duties:

To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards.
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
To undertake any other duties that may reasonably be requested appropriate to the grade.

Where you'll work

The Barbican Centre
Silk Street
Barbican
London
EC2Y 8DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COMMON COUNCIL OF THE CITY OF LONDON

Your training course

Learning and development practitioner (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Identification of training/learning needs: Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.
Identification of training/learning needs: Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.
Identification of training/learning needs: Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
Identification of training/learning needs: Use effective analytical skills to seek out and analyse information.
Identification of training/learning needs: Take ownership through to resolution, escalating complex situations as appropriate
Training/Learning design: Design, construct and structure training / learning resources to meet a variety of needs, which will include:
Training/Learning design: Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)
Training/Learning design: Planning programmes / sessions / modules
Training/Learning design: Selecting appropriate delivery methods
Training/Learning design: Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)
Training/Learning design: Developing materials and resources to support learning.
Training/Learning delivery: Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.
Training/Learning delivery: Plan, organise and prepare for a training/learning event/intervention in a timely fashion
Training/Learning delivery: Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.
Training/Learning delivery: Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.
Training/Learning delivery: Monitor a learner’s progress and deliver motivational and developmental feedback.
Training/Learning delivery: Manage participation, attitudes and behaviours to reach learning objectives.
Training/Learning delivery: Use effective coaching skills to enable learners to achieve learning objectives.
Evaluation: Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.
Evaluation: Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
Evaluation: Apply techniques to analyse the impact of training from learners’ experience.
Communication and Interpersonal: Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.
Communication and Interpersonal: Build trust and sound relationships with customers/learners/colleagues.
Communication and Interpersonal: Handle conflict and sensitive situations professionally and confidentially.
Teamwork and Collaboration: Consistently support colleagues / collaborate within the team and L&D to achieve results.
Teamwork and Collaboration: Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.

Your training plan

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be mothly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Patience

About this company

The Barbican is a Grade II listed Brutalist icon, recognised as one of the UK’s architectural treasures. Since we opened our doors in 1982, we have become a world-renowned destination, offering a creative programme of unique breadth in spaces of exceptional architectural significance.

https://www.barbican.org.uk (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.

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