Transport Operative Apprentice

Summary

We are recruiting for a Transport Planning Apprentice, based at our operational site in, Bridgwater. This exciting new opportunity will involve working within a traffic operator department with full training provided, whilst completing your 12-month, Level 2 Traffic Operator apprenticeship.

Wage

£15,704 a year

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Training course

Traffic operator (level 2)

Hours

Shift patterns will follow a Monday to Friday schedule, with working hours from 08:00 - 17:00.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 1 month

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Whilst studying the Level 2 Traffic Operator apprenticeship course, you will learn how Accept / process amending orders in the system
Raising discrepancy reports
Resolving issues occurring on deliveries
Answering email and phone queries
Responds to all customer enquiries and ensure they are made aware of delivery and collection arrangements, including any unanticipated changes via phone, email or portal
Books incoming jobs onto company systems and allocates them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken
Works closely with Warehouse and Transport colleagues and customers to identify any discrepancies in stock movements and ensure customers are informed and updated of progress
Provide cover for the Transport Team where required
Process customer emails and action amendments in system
Handle various mailboxes and respond in timely manner
Ensure all company systems are updated accurately and on a timely basis and relevant paperwork is in place
Investigating and solving pre and post departure customer escalations
Communicate effectively with internal and external stakeholders, ensuring they are kept informed and updated
Adopt a diplomatic approach to problem resolution and will be comfortable working in a face paced working environment
Dealing with transport bookings and queries

Where you'll work

Showground Road
Bridgwater
Somerset
TA6 6AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRS TRAINING LIMITED

Your training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.
Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.

Your training plan

Traffic Operator Level 2 Apprenticeship Standard:

You will be expected to complete monthly online training to develop your skills and knowledge around your role
Your role will be based at: Showground Road, Bridgwater, Somerset, TA6 6AJ

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

Langdons delivers chilled and frozen food consignments throughout Great Britain from a network of 8 depots. We can deliver consignments down to 1 pallet in size, to almost any food location in Great Britain within 24 hours. With 1,500 employees spread across our 8 depots, we provide excellent geographic coverage and handle close to 2.7m pallets a year on behalf of nearly 2,000 customers. This makes us a market leader in this sector.

https://www.stef.com/united-kingdom/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There is a structured development path within the transport planning area of the business
A foundational knowledge of transport planning can also open up further opportunities across the wider organisation
Upon completion of the apprenticeship, the learner will have a development review to assess next steps

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