Business Administration Apprentice

Summary

This role will give you the opportunity to experience all aspects of the community bank including member service, payments, loan assessment, marketing and finance. It is ideal for someone who is looking to pursue a career in the world of banking or customer service.

Wage

£22,069.82 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am till 5pm. We operate a flexitime working pattern, by arrangement with your manager.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be part of a small, friendly team who are dedicated to helping and supporting our members.

We will develop a programme with you so you can gain experience in different areas of the community bank during your apprenticeship.

Main duties and responsibilities:

Responding to member requests received by telephone or e-mail
Processing applications for new memberships, undertaking appropriate identification and verification checks as necessary
Processing applications for loans, undertaking affordability and credit referencing checks, and completing basic loan assessment processes
Processing applications for share withdrawals and other financial requests
Helping members when they visit the office
Working with members who are facing difficulties in repaying their loans, helping them to find solutions
Provision of general administrative support for the Credit Union
Undertaking a detailed assessment of loan applications, under the supervision of a loans officer
Undertake bank account reconciliations under the supervision of a finance officer
Work with the marketing manager to produce marketing material for our website and social media, and to prepare communications for our members

Where you'll work

UNIT A
GEORGE HALL COURT
CAVENDISH SQUARE
SWINDON
SN3 2LZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3.

Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College.

More training information

Training schedule has yet to be agreed

Details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

A key skill for this role is the ability to work patiently with people who are disadvantaged or vulnerable.

About this company

Acorn Community Bank is a Credit Union working across our communities to provide financial services to thousands of members.

http://www.acorncommunitybank.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once you have completed your apprenticeship successfully, there is the possibility of moving to a permanent role as an officer in the bank. You will then be offered the opportunity to join the Young Persons Network within the Credit Union national network, which carries with it the opportunity to join the CU Futures Programme. Many people who have completed this programme have gone on to take senior roles in credit unions, including Chief Executive Officers.

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Cirencester College

apprenticeships@cirencester.ac.uk

01285 626259

The reference code for this apprenticeship is VAC1000328768.

Apply now

Closes in 21 days (Friday 25 July 2025 at 11:59pm)

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