Apprentice Operations Coordinator LCME (FTC - 42 Months)
University of West London
Brentford (TW8 9GB)
Closes in 14 days (Monday 14 July 2025)
Posted on 30 June 2025
Contents
Summary
With CMDA the CLBS at UWL offers the opportunity to gain a degree, on-the-job experience and a professional pathway. Combine 'off the job' study with a paid position, enabling you to graduate with significant work experience. Led by Serco, the CMDA produces managers with the skills required by employers.
- Wage
-
£25,207 a year
- Training course
- Chartered manager (degree) (level 6)
- Hours
-
35 hours per week.
35 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
3 years 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Co-ordinating International Tours
- Liaising with international representatives to organise cost-effective tours.
- Booking examiner travel, accommodation, visas, and inoculations.
Administering PO payments, commissions, and other international examination event-related expenses. - Meeting with examiners before and after tours to gather feedback and improve the LCME international offer.
- Supporting the team in allocating examiners to international events.
- Providing support to international representatives.
- Ensuring international customer requirements are met in collaboration with the Markets Manager.
- Attending meetings to organise international examination events, courses, and workshops.
- Processing representatives' commission payments and venue hire costs.
- Assisting with onboarding new international customers, regions, and markets.
- Providing day-to-day support for international customer queries and troubleshooting in CRM and via email.
- Responding to international customer complaints.
- Assisting with operational activities, including booking examination dates, timetabling, tour coordination, and payments.
- Processing import files and related invoices and payments.
- Liaising with customers to resolve issues related to importing data files.
- Working with the results team to process international customer results and certification queries.
Theory Examinations
- Coordinating LCME’s in-person and live online theory examinations.
- Processing customer order data to ensure error-free theory papers.
- Resolving customer queries regarding theory papers.
- Liaising with theory paper writers, typesetters, printers, and markers to ensure timely production of theory papers in accordance with LCME policies.
- Working with LCME’s digital partner (GCA) to prepare and deliver live online theory examinations.
- Organising print, fulfilment, and delivery of LCME theory papers.
- Ensuring theory papers are scanned accurately and returned to LCME for marking.
Management Trainee Responsibilities
- Assisting with daily tasks and projects as instructed by supervisors or managers.
- Contributing to the development and implementation of operational strategy to align with business objectives and drive continuous improvement.
- Supporting POS projects, observing team coordination, and learning task planning, tracking, and delivery.
- Working closely with the New Business Director to proactively seek new business opportunities through calls, meetings, and networking events.
- Understanding client needs, providing excellent service, and contributing to client satisfaction.
- Observing and supporting managers by participating in team activities and learning to contribute positively within a collaborative working environment.
- Communicating effectively with colleagues, customers, and other stakeholders.
- Identifying areas for improvement and considering emerging technologies to develop more efficient processes.
- Assisting the Finance team with administration tasks while gaining an understanding of budgeting, financial planning, and cost management to support growth and operational efficiency.
- Adhering to work health and safety requirements and other FERO policies and procedures to ensure compliance and safety at work.
- Complying with the responsibilities outlined in the Apprenticeship Agreement and Training Plan, including attending regular progress review meetings with the Apprenticeship Coach and Reporting Line Manager.
- Ensuring personal compliance with all of UWL’s procedures, policies, and regulations, especially those relating to data protection, legal and statutory compliance, information security, IT change control, and health and safety.
- Working in accordance with UWL’s equality and diversity policies.
Where you'll work
University of West London
Boston Manor Road
Brentford
TW8 9GB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE UNIVERSITY OF WEST LONDON
Your training course
Chartered manager (degree) (level 6)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
- Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
- Managing budgets, controlling expenditure and production of financial reports
- Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
- Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
- Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
- Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
- Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
- Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
- Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
- Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
- Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making
Your training plan
5 Days per week, Monday-Friday, 35 hours. With 6 hours allocated to off-the-job study.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- International Applications
About this company
The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. *University status awarded in or after 1992 The College The London College of Music Exams is one of the longest leading-established exam boards for the creative arts in the UK and strives for inclusivity and equality in line with the UWL mission. LCME offer Music examinations in Music, and in Drama and Communication which are held at centres worldwide as well our Digital platform that offers both recorded and live online exams (coming shortly). Our qualifications are unique in the graded exam sector in being awarded by a university. The exams portfolio covers a wide range of syllabuses with new developments being considered to broaden the offer in the future. UWL is committed to LCME and will continue to invest in opportunities to improve the quality of the experience for staff and candidates of LCME.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Operations Management.
Ask a question
The contact for this apprenticeship is:
University of West London
HR Recruitment
HR.Recruitment@uwl.ac.uk
The reference code for this apprenticeship is VAC1000328762.
Apply now
Closes in 14 days (Monday 14 July 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.