Apprentice Attendance Officer

Summary

The Queen Elizabeth Academy are seeking an organised and motivated Apprentice Attendance Officer, to improve attendance and punctuality to the academy and promote the importance of good attendance. This is a great opportunity to gain valuable experience whilst working towards a level 3 business administration qualification.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Wage rises to National Minimum Wage after 12 months if over 19 years old.

Training course

Business administrator (level 3)

Hours

Monday to Friday (term time only). 37 hours per week total. Daily hours to be confirmed.

37 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Attendance

Daily monitoring of attendance for all students
Identify children and families who require support with their attendance
Liaise with SLT, Head of Houses and Teachers and other relevant staff regarding students who are of concern
Raise attendance issues with parents; meet with both parents (if applicable) and students in order to support them to improve their attendance
Prepare letters for families to address attendance issues as per academy policy
Meet with the appropriate external agencies regularly and refer students who are not meeting their attendance targets
Attend meetings with any appropriate external agencies as a representative of the academy and liaise with relevant staff in order to support students to successfully improving their
attendance

Responsible for:

Participating in the performance and development review process, taking personal responsibility for identification of learning, development and training opportunities in discussion with line
manager
Complying with individual responsibilities, in accordance with the role, for health & safety in the workplace
Ensuring that all duties and services provided are in accordance with the academy’s Equal Opportunities Policy
Using BROMCOM, and any other computer applications which the academy implements
Using Microsoft Office programmes – Excel, Word, Outlook etc. – produce reports and letters, applying punctuation, spelling and grammar, contributing to style and presentation of documents (proof-reading skills are essential)
Answering the telephone and filtering calls and emails, dealing with queries personally, where possible; enlist assistance when necessary and appropriate
Recording messages using the academy’s standard operating procedure and distribute to members of staff accordingly

Resources

Operate relevant equipment and effectively use resources
Provide advice and guidance to staff, pupils and others
Undertake research and obtain information to inform decisions
Assist with the marketing and promotion of the school
Participate in the selection and management of equipment and resources
Ensure the production and distribution of high-quality published materials

Where you'll work

The Queen Elizabeth Academy
Witherley Road
Atherstone
CV9 1LZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 standard
20% off the job training
Tutor support via online platform

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills

About this company

The Queen Elizabeth Academy is an 11-16 mixed academy based in Atherstone with approximately 715 pupils on roll. Following our Ofsted inspection in June 2022, we retained our “Good” rating, a real testament to the hard work and dedication of our staff and students. Ofsted commented the pupils were “respectful of each other’s views and are exceptionally supportive. Pupils behave well. They are proud of their school and the improvements that have been made in recent years. Pupils enjoy school and know that leaders and staff have the highest expectations for them

https://tqea.attrust.org.uk/ (opens in new tab)

After this apprenticeship

Permanent role considered on completion of the apprenticeship.

Level 4 Business Professional in schools available.

Ask a question

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