Level 3 Business Administration apprenticeship

Summary

The Community, Health & Wellbeing team within Public Health is seeking a Business Administration apprentice to add administrative and support capacity to the team who run a wide variety of projects and programmes to address poverty, disadvantage and inequalities.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To support the effective customer service, administration and finance support to assist the service objectives of alleviating poverty, inequality and disadvantage.
To support the day-to-day operation of projects and programmes, as a key point of contact for project information, signposting and liaising with the public, partners, and project providers.
To provide administrative support to achieve the service goals, and across the wider group where necessary. This includes taking minutes at Steering Group meetings, maintaining accurate and clear programme records, and supporting the ongoing development of projects.
To set up and maintain electronic systems to collate statistical and financial information in line with Gateshead Councils Audit requirements and those of external partners and funders.
To assist in the organisation and running of events that promote the alleviation of poverty, inequality and disadvantage and celebrate success, this may include evening, weekend and school holiday working.
To validate and verify outcome evidence prior to claims for payment.
Such other responsibilities which are appropriate to the grade of the post.

Where you'll work

Civic Centre
Regent Street
Gateshead
Tyne and Wear
NE8 1HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GATESHEAD COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Administrative skills

About this company

The Community Health and Wellbeing service is focused on combating poverty, inequality and disadvantage in all its forms.  We collaborate closely with local communities, residents and partners to design and implement strategic programmes, projects, strategies and policies aimed at addressing these challenges throughout Gateshead.

After this apprenticeship

Progression for the right candidate.

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