PC Technician Apprentice

Summary

Due to continued growth of the business there is a need to expand the IT team. The role will be primarily focused on supporting the businesses end users’ devices such as PC’s, laptops and printers whilst providing additional support to the wider GTS (Global Technology Service).

Wage

£15,697.50 a year

Check minimum wage rates (opens in new tab)

2nd and subsequent years increase to appropriate age related NMW plus 6% Upon completion 10% salary increase

Training course

Information communications technician (level 3)

Hours

Mon-Fri 08:30-17:00 – 2 x 15 min paid breaks, 1 x 30 mins unpaid lunch break.

37 hours 30 minutes a week

Start date

Tuesday 5 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a motivated and tech-savvy individual to join our team as a PC Technician Apprentice. This is an excellent opportunity for someone passionate about IT and eager to gain hands-on experience in computer hardware, software, and technical support.

As an apprentice, you will work closely with our IT team to provide support, maintain systems, and troubleshoot technical issues. You’ll receive structured on-the-job training along with formal learning to develop your skills toward a career as a qualified PC Technician or IT Support Specialist.

Key Responsibilities:

Assist with diagnosing and repairing hardware and software issues
Install, configure, and upgrade PCs and peripheral devices
Support users with basic IT queries and escalate more complex problems
Maintain records of repairs, upgrades, and user support cases
Learn and adhere to IT security protocols and data protection policies
Assist with inventory management of IT equipment
Shadow experienced technicians to gain practical skills

Where you'll work

Synnex House, Telford Technology Park
Nedge Hill
Telford
TF3 3AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TELFORD COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

3 months - 6 months:

Device Configuration (PC’s, Laptops, Printers)
Device Maintenance (PC’s, Laptops, Printers)
Helpdesk Support (first line troubleshooting and escalation.)

6 months - 12 months:

Account Creation (Office 365, JIRA, CIS/Shopfloor systems)
Hardware installation
Technical Document creation/maintenance
Asset Management

12 months +:

Wireless network administration
Fundamental networking tasks (Switch configuration, physical installation)
Project administration
Sitewide device upgrades

Requirements

Essential qualifications

GCSE in:

English (grade Level 2 FS or GCSE 4,C)
Maths (grade Level 2 FS or GCSE 4,C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

Travel - please make sure you can get to the place of work easily day in day out.

About this company

Hyve Solutions designs and delivers server, storage, and networking solutions for hyperscale digital infrastructures. At Hyve Solutions Europe there is over 400 staff across 2 manufacturing plants based in Telford.

https://hyvesolutions.com/ (opens in new tab)

After this apprenticeship

For the right candidate a full time postion will be available.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Thomas Ruston

tom.ruston@telfordcollege.ac.uk

07887661847

The reference code for this apprenticeship is VAC1000328688.

Apply now

Closes in 18 days (Monday 4 August 2025 at 11:59pm)

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