Catering Service Apprentice

Summary

Our cafés are based within our leisure facilities or in parks environments, providing food and drink to staff and customers as well as for larger groups and events. The role will involve customer service and basic food preparation.

Wage

£15,816 a year

Check minimum wage rates (opens in new tab)

All of our apprenticeships offer 6 month pay increases as long as all educational aspects are up to date and there are no workplace concerns.

Training course

Food and beverage team member (level 2)

Hours

Working on a shift rota to include early evenings and weekends. There may also be the requirement to work special events which may take place later than normal opening hours.

37 hours a week

Start date

Monday 22 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Barista
Serving customers and taking payment
Serving of other drinks and food
Preparation of food
Table service

Where you'll work

Queens Park Taste for Life Cafe
Victoria Avenue
Crewe
CW2 7SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SMART TRAINING AND RECRUITMENT LIMITED

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

Food & Beverage Team Member Level 2 Apprenticeship:

Apprentices will work with our training provider virtually once or twice per month but will also receive extensive training with other catering staff
Apprentices will receive the apprenticeship qualification plus a number of other qualifications including, First Aid at Work, Safeguarding and basic Health & Safety

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working

Other requirements

.

About this company

Everybody Health and Leisure is a health and wellbeing charity based in Cheshire East that improves people’s lives through physical activity & healthy recreation. We operate 18 leisure facilities throughout Cheshire East and employ around 1,100 people in a variety of roles.

http://www.everybody.org.uk/careers (opens in new tab)

After this apprenticeship

Successful apprentices will move to permanent roles with us and may have the opportunity to work in different areas of our business or progress to more senior catering and hospitality roles

Ask a question

The contact for this apprenticeship is:

Everybody Health & Leisure

Richard Roeton

academy@everybody.org.uk

The reference code for this apprenticeship is VAC1000328672.

Apply now

Closes in 14 days (Monday 14 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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