Business Administrator Apprentice

Summary

Learn skills and implement them to support the daily operations of the business. Learn on the job and build up a great foundational base of business understanding.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Minimum of 30 hours per week. 9 am-5 pm.

30 hours a week

Start date

Monday 21 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Logging bookings
Confirming appointments
Preparing a job sheet
Assisting with the preparation of quotes and invoices
You will also help maintain accurate financial records
Organise receipts and liaise with our accountant to provide required documents for tax submissions, payroll, and other compliance matters
Support general office management duties such as ordering materials
Keeping digital files in order
Updating social media posts
Ensuring all admin tasks are kept up to date. As you gain experience, you may be involved in basic reporting, reviewing business performance data, and supporting marketing or business development activities

Full training and support will be provided throughout the apprenticeship. This is a hands-on role with real responsibility from day one, offering a great opportunity to learn about small business operations and grow into a more senior administrative or office management role in the future.

Where you'll work

Expressway Studios
1 Dock Road
London
E16 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY SKILLS LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Expressway, 1 Dock Rd, London E16 1AH.

More training information

The training is delivered by City Skills. The classroom sessions are done every 2 weeks for 2hrs online. You will have access to a computer for sessions. You will have a designated coach for 1-2-1 support with your training. A online portfolio to complete. This is over 15months

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Administrative skills

Other requirements

Our office is based in London, and the apprentice must be able to reliably travel to and from the workplace each day. This is an office-based role during standard working hours. While the role does not involve physical labour, the work can be fast-paced, and you’ll need to be confident multitasking and communicating across several channels, including phone, WhatsApp, and email.

About this company

Fast and Efficient Plumbing Services Pippo Plumber is here to help you with all your plumbing needs. Our experienced and professional team offers reliable, quality services to ensure your home and business are in the best shape possible. With years of experience in the industry, we know how to provide fast, efficient service for all kinds of plumbing problems you may encounter. Whether it’s a small repair or a major renovation, our team of experts is here to help you. We provide quality and efficient services with experienced, licensed technicians who’ve worked on hundreds of plumbing jobs. With our commitment to customer satisfaction, fast response times, and fair prices, you can trust us to get the job done right.

https://pippoplumbers.co.uk/ (opens in new tab)

Company benefits

This is a hands-on role with real responsibility from day one, offering a great opportunity to learn about small business operations and grow into a more senior administrative or office management role in the future.

After this apprenticeship

Upon successful completion of the apprenticeship, there is a strong possibility of being offered a permanent, full-time role within the business. As Pippo Plumbers LTD continues to grow, the successful candidate may progress into a more senior office-based position such as Office Administrator, Operations Assistant, or eventually Office Manager. There may also be opportunities to take on responsibilities in customer relations, finance coordination, or even business development.

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