Customer Service Apprenticeship (Field Service)

Summary

We're seeking a proactive, eager-to-learn Customer Service Apprentice to support our busy engineering team. This role offers hands-on experience in a technical, customer-focused environment while working toward a recognised qualification. You'll help keep communication flowing between teams and customers, ensuring smooth and efficient operations.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Yearly performance bonus (pro-rata)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday either: 8am-4pm 8:30am-4:30pm 9am-5pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assist with processing engineer paperwork and job documentation
Support the engineering team with administrative tasks and scheduling
Act as a communication link between the Service,Sales and Technical teams
Answer incoming customer calls and log service enquiries accurately
Help ensure all customer records are kept up to date in our CRM system
Learn and apply best practices in customer service and internal coordination
Complete apprenticeship training requirements alongside your daily tasks

Where you'll work

Wheelabrator House 22 Edward Court Broadheath
Altrincham
Cheshire
WA14 5GL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GINGER NUT MEDIA LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.

To support learning, we utilize online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Logical
Team working

Other requirements

This role can be technical and fast paced, but no two days are the same. You may be sent out with engineers/sales team members to enhance learning and experience.

About this company

Norican is a world-leading provider of technology for the formation and enhancement of metallic parts. We have five leading international brands: DISA, Simpson, Monetizer, StrikoWestofen and Wheelabrator. Together, they offer customers a broad spectrum of integrated solutions, spanning green sand moulding, die casting, melting, transport and dosing, as well as surface preparation. We serve a wide range of industries, including the global automotive, aerospace, foundry, and aluminium sectors, though a global network of engineering experts, manufacturing capacity, aftermarket upgrades, digital solutions and local service support.

https://www.noricangroup.com/ (opens in new tab)

After this apprenticeship

Customer Service Co-ordinator

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