Business Administrator Apprenticeship

Summary

We are seeking to recruit a professional and efficient administrator apprentice. The successful candidate will be responsible for day-to-day administration of the busy academy office as well as other duties such as dealing with parents and visitors.

Wage

£14,526.20 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 8am till 4pm working term time plus specified days

37 hours a week

Start date

Monday 25 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Completing forms and proformas
Typing and distributing letters
Updating excel spreadsheets
Updating databases (Confidentiality is important and data protections rules must be adhered to)
Sending and answering emails
Photocopying, collating and distributing papers
Filing and shredding documents
Handling incoming post and sending post
Covering reception and dealing with the public.
This post will involve taking telephone calls and transferring the individual to the appropriate person. You will also take in deliveries and ensure that visitors correctly sign in and out.
Telephoning people when requested to do so.

11. Assist with general administration within the academy office where requested.

12. Any additional duties as designated by your line manager.

13. Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.

14. Be aware of and support differences and ensure equal opportunities for all.

15. Contribute to the overall ethos/work/aims of the school.

Where you'll work

Borodin Avenue
Sunderland
Tyne and Wear
SR5 4NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Work based training.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

A willingness to learn
Good communication skills
Good interpersonal skills
Good listening skills
Good timekeeping

About this company

Town End Academy is a vibrant, supportive and welcoming school, with a fantastic team, who are both nurturing and inspirational. We are committed to providing the best learning experiences possible with the children placed at the centre of everything we do. Each child at Town End is treated as an individual; allowing room for particular talents and skills to flourish, as well as encouraging confidence and success in areas they find challenging to accomplish. We pride ourselves on our caring, inclusive ethos where all children are supportive of one another. Our children are encouraged to explore and develop all aspects of their characters in order to become confident, independent thinkers, who are prepared for the next stage of their lives at each transition.

After this apprenticeship

Following the training there may be progression opportunities to a become a full time Administrator.

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